Vistara COVID-19 safety policies

Check the protective measures Vistara have introduced at the airport and onboard flights during COVID-19 to maximise customer safety during the coronavirus pandemic. Find out what it is like travelling with Vistara during COVID-19 by reading their guidance and policies.

The information is taken from Vistara website which can be viewed HERE

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Vistara COVID-19 safety policies

Vistara COVID-19 policies

View Vistara COVID-19 policies

At the Airport

Customer guidance

Thermal screening will be conducted by the airport operator before terminal entry
Counters and airport ticketing office will be barricaded and distancing markers to maintain social distancing
All customer and staff touchpoints will be regularly and thoroughly sanitised.
Wheelchairs will be sanitised after every use.
Our staff will always be equipped with PPE (Personal Protective Equipment) to maintain safety and hygiene.

Check-in

No physical check in will done.
Customer are required to web check in or self print their boarding card
Customers will be required to place check in baggage on the belt to avoid contact
Check-in counters will close 60 minutes before departure.

Boarding

Boarding gates will open 60 minutes and close 20 minutes before departure.
Staggered and sequential boarding will be followed, allowing those sitting at the rear to board first. Priority boarding will be discontinued for Business Class customers, CV members and Vistara Priority customers in order to minimise their contact with others.
Thermal screening will be performed at the boarding gate as well.
Customers will be given a protective kit at the boarding gate, containing sanitiser, face mask and face shield
Lounges

Our lounge

No information provided
Onboard the flight

Cabin seating

Customers will be seated while maintaining adequate distance, wherever flight occupancy permits.
Customers seated on the middle seat will be given gowns/wrap arounds, thus ensuring further safety.

Cabin service

For our domestic routes:
For our domestic routes:
Business Class and Premium Economy
We will be combining or discontinuing few onboard services such as the welcome drinks, pre-meal drinks, menu cards and wet towels to limit contact with the customers and to adhere to social distancing norms.
Economy Class
We will be discontinuing tea and coffee services on board to adhere to social distancing norms.
Café Aubergine (Buy-on-board) service will be discontinued to minimise interaction as well.
For International routes:
Business Class and Premium Economy
We will be combining or discontinuing few onboard services such as the welcome drinks, pre-meal drinks, menu cards and wet towels to limit contact with the customers and to adhere to social distancing norms.
Economy Class
We will be discontinuing tea and coffee services on board to adhere to social distancing norms.
Please do not touch others’ luggage placed in the overhead bins. Ask the crew for assistance, only if required.
Please note that consumption of outside eatables is not permitted inside the aircraft.
While onboard lavatories will be thoroughly sanitised, we urge you (especially children and the elderly) to use the airport restroom facilities for your convenience. Do not queue up in the aisle to use the onboard lavatory. Only one companion should accompany children or the elderly.

Cabin crew

Please be assured that our cabin crew has been appropriately trained to minimize chances of contracting or spreading the virus.
Cabin crew will undergo thermal screenings before the departure and arrival of flights and will be quarantined/tested if fellow colleagues or passengers show symptoms of infection or test positive for COVID-19.
Cleaning

Our aircraft

All our aircraft will be cleaned with an approved disinfectant before every flight.
All surfaces which the customers tend to touch throughout the flight will be thoroughly cleaned.
Our aircraft are equipped with powerful HEPA filters that trap 99.9% of particulates such as viruses (including coronaviruses), bacteria and fungi and purify the air inside the cabin every two to three minutes.
Arrivals

Customer guidance

Distancing markers will be placed around the baggage belts
Luggage trolleys sanitised after each use, but the airport operator

Disclaimer

The Ratings shown on this website show headline extracts of the key areas used in final assessment and grading. Whilst every effort has been made to ensure the accuracy of the information contained in our web pages, the content is naturally subject to change and Skytrax cannot guarantee its accuracy or currency. We reserve the right to make changes to the information on the site without notice.

Vistara coronavirus safety measures

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