Volaris COVID-19 safety policies

Check the protective measures Volaris have introduced at the airport and onboard flights during COVID-19 to maximise customer safety during the coronavirus pandemic. Find out what it is like travelling with Volaris during COVID-19 by reading their guidance and policies.

The information is taken from Volaris website which can be viewed HERE

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Volaris COVID-19 safety policies

Volaris COVID-19 policies

View Volaris COVID-19 policies

At the Airport

Face Mask

The use of face masks is obligatory during the entire travel process.

Airport guidance

Check in for your flight on the website or through the mobile app to avoid waiting in line at the check-in counters at the airport.
Bear in mind that some airports only allow entry to the terminal building to people that have a boarding pass.
Add the services you need such as carry-on or checked baggage, and check-in in My Trips or our app, to have your boarding pass with you on your cell phone and speed up your journey.
Volaris are constantly cleaning all surfaces and our work area with industrial-grade disinfectants.
Volaris Airlines maintain a safe distance in all lines, following the signs and markings at the
Our staff will offer you antibacterial gel and will welcome you wearing masks, gloves, and face shields or protection glasses.

Hand luggage

No additional restrictions are placed on hand luggage although the airline does recommend passengers to pack light to ensure ease of movement in the cabin.

Boarding

Volaris Airlines implemented personal scans of boarding passes, avoiding contact.
Volaris Airlines have disinfectant mats at the entrance to the aircraft.
Staff verifies your body temperature from a distance, using an infrared forehead thermometer.
Volaris Airlines board the aircraft in groups of no more than 30 people, and Volaris Airlines respect safe distances.
Onboard the flight

Face mask

The use of face masks is obligatory during the entire travel process.

Cabin service

All crews have received instructions on how to act if a crew member or a passenger starts feeling sick or displays coronavirus symptoms.
Buy-on-board from the ‘In the Clouds’ menu will be available on a limited basis. The menu can be viewed on personal devices by scanning a QR code and payment should be contactless.
Try to avoid moving around the aircraft or using the washroom during the flight
All our crew wears masks, gloves, and face shields or protection glasses.
Volaris Airlines can provide you with hand sanitizer gel.
Cleaning

Our aircraft

All our aircraft have HEPA filters, which recycle 100% of the air in the cabin every three minutes and remove 99.9% of viruses and bacteria.
Volaris Airlines carry out a deep clean of the cabin before each flight.
Volaris Airlines use industrial-grade cleaning products to disinfect all surfaces, including tables, backrests, bathrooms, armrests, seats, safety belts, partitions, and luggage compartments.
Arrivals

Deplaning

Volaris Airlines disembark the plane in a controlled manner by row to guarantee a healthy distance.

Arrival guidance

Volaris Airlines apply a disinfectant to your baggage to maintain it free of viruses and bacteria.
Volaris Airlines make sure to respect a safe distance in the baggage claim areas.
Passengers should maintain use of masks until they are out of the terminal building.

Disclaimer

The Ratings shown on this website show headline extracts of the key areas used in final assessment and grading. Whilst every effort has been made to ensure the accuracy of the information contained in our web pages, the content is naturally subject to change and Skytrax cannot guarantee its accuracy or currency. We reserve the right to make changes to the information on the site without notice.

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