Volotea COVID-19 safety policies

Check the protective measures Volotea have introduced at the airport and onboard flights during COVID-19 to maximise customer safety during the coronavirus pandemic. Find out what it is like travelling with Volotea during COVID-19 by reading their guidance and policies.

The information is taken from Volotea website which can be viewed HERE

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Volotea COVID-19 safety policies

Volotea COVID-19 policies

View Volotea COVID-19 policies

At the Airport

Face mask

According to regulations in place, passengers have to wear surgical masks or any other mask with superior level of protection such FFP2, FFP3 without valve.
Volotea Airlines kindly ask you to bring your own face mask. Face masks are mandatory at all times either at the airport and on board the aircraft and you must wear it covering your nose and mouth.

Airport guidance

Get your boarding pass online, from your home just accessing the check-in online section from 4 days before flight if you do not have a seat selection. Volotea Airlines also recommends downloading our mobile app that allows you to store your boarding passes and have quick access to them.
Bear in mind the access to all airports is limited to travellers only.
Please arrive at the airport 2 hours before departure.
This is to allow enough time for passing temperature scans and also for checking out eventual health questionnaires.
Physical distancing will be observed and there will be floor markers at queuing areas, including check-in counters and kiosks.
Please limit contact with surfaces and people, you should maintain a safety distance of 1,5-2m whenever possible.

Hand luggage

To help mobility, Volotea Airlines recommend to limit the use of hand luggage whenever possible.
As always, all passengers can travel with a handbag (or small personal item) and a suitcase (no larger than 55x40x20 and max of 10 kg) free of charge.
However, following the recommendations from health authorities, in order to reduce the number of bags on board, only paxs with priority boarding can take the two items into the cabin.
The rest of the passengers will need to check the cabin-suitcase in the check-in counter free of charge before going to the boarding gate.
Bags exceeding cabin restrictions will follow usual charges for checked bags.

Boarding

During the boarding process, the airline will follow the social distancing measures recommended by the health authorities.
Flights will be boarded by groups, from back to front. Each group separately to minimize the number of passengers in line.
To limit physical interaction, at airports that have electronic scanners, you will need to self-board by placing your boarding pass on the scanner and showing your passport to the boarding agent.
Onboard the flight

Face mask

According to regulations in place, passengers have to wear surgical masks or any other mask with superior level of protection such FFP2, FFP3 without valve.
Volotea Airlines kindly ask you to bring your own face mask. Face masks are mandatory at all times either at the airport and on board the aircraft and you must wear it covering your nose and mouth.

Cabin service

Volotea Airlines use disposable headrests that are changed on every flight.
There is hand sanitizer available at the airport but also is available onboard for our passengers and staff.
During the day flight schedule, disinfectant procedures are carried out on all cabin surfaces (onboard lavatories, tray tables, armrests, seat belts, flight attendant call buttons, and overhead bin handles).
There will be no on board services in our flights just in order to ensure comfort and wellbeing standards for passengers and limit the contact between crew members and passengers.
In order to keep the cabin clean, avoid touching surfaces and leave the mask on at all times.
Volotea Airlines kindly ask you to please do not bring your own food on board.
Volotea Airlines ask you to avoid queueing for the cabin toilet, wait your turn.
Limit the use of air supply nozzles.
Cleaning

Our aircraft

Every night, all aircrafts undergo a deep disinfection procedure, including the spraying of all cabins, using Airbus and EU approved aerosol disinfectants which are effective for over 24 hours.
An electrostatic disinfectant and antimicrobial spray is applied on every surface of the aircraft that kills viruses on contact and forms an anti-microbial coating or shield that lasts over 24 hours.
Volotea have given detailed instructions and training to all staff and Crew with regard to “safe and Clean” procedures in order to ensure full compliance in airports and onboard our aircrafts.
Arrivals

Deplaning

Upon arrival at your destination, stay in your seat and wait your turn to get off the aircraft.
Keep your distance to other passengers whenever possible, especially during onboarding and disembarking procedures.

Arrival guidance

Before you continue to baggage claim belts, at the arrival airport there may be other temperature checks and health questionnaires collections.
Once you have your bags, please go directly to the nearest airport exit.
Please, only use airport facilities and services when necessary.

Disclaimer

The Ratings shown on this website show headline extracts of the key areas used in final assessment and grading. Whilst every effort has been made to ensure the accuracy of the information contained in our web pages, the content is naturally subject to change and Skytrax cannot guarantee its accuracy or currency. We reserve the right to make changes to the information on the site without notice.

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