World’s 5-Star Airlines
The 5-Star Airline rating is a unique mark of Quality Achievement and global benchmark of Airline Excellence. Currently, there is a select group of airlines Certified in this highest category.
The 5-Star Airline rating recognises very high standards of both Airport and Onboard Product provided by an airline to their customers, together with consistent and high standards of front-line staff service across both airport and onboard service environments.
Select below to view 5-Star Airlines.
» ANA All Nippon Airways
» Asiana Airlines
» Cathay Pacific Airways
» EVA Air
» Garuda Indonesia
» Hainan Airlines
» Japan Airlines
» Qatar Airways
» Singapore Airlines
Airline rating analysis uses a well established, professional approach to deliver accuracy, with objective ratings based on Skytrax unified, global quality standards assessment.
Skytrax ratings are not related to airline customer reviews, because that does not deliver a consistent or accurate Quality Rating system.
Airline Star Ratings are awarded following the in-depth assessment and analysis of an airline’s front-line Product and Service quality standards, covering both the onboard and airport environments. As shown in online rating extracts, a final rating does not require every section of product or service to be ranked as 5-star. There are general appraisal criteria which apply to all categories, as well as more specific criteria for selected categories that must be satisfied. The “consistency” of an airline’s fleet, ground and onboard product and staff service all have a major influence on award of the final Star Rating category.
» Background to Star Rating