Taoyuan International Airport Terminal 2 is awarded 4-Star Rating
Taoyuan International Airport Terminal 2 has been awarded the prestigious 4-Star Rating, following a comprehensive audit conducted by Skytrax.
The 4-Star Rating is a significant mark of quality distinction awarded by SKYTRAX and recognises strong standards of product and staff service across the various assessment categories in the terminal environment.
This achievement reflects the commitment of Taoyuan Airport to maintaining high standards of service delivery and reliability.
The audit highlighted the terminal’s excellent operational strengths including efficient security and immigration processes, and well-organised departure, arrival, and transfer experiences. Cleanliness throughout the terminal was rated highly, with regular maintenance delivering appealing spaces for passengers.
Transportation options are well organised and easy to use and provide a broad range of connections to Taipei city and regions further afield in the island.
Passenger comfort is enhanced by a variety of well-placed seating options and inviting spaces for rest and relaxation. A complimentary gym and shower facilities and modernised concourse interiors further showcase the commitment to customer experience quality.
Dining and retail offerings continue to provide convenience and choice, and retail in particular has good variety across the key tax-free offer, luxury is well represented, in addition to various travels items, and local interest products,
As Taoyuan International Airport looks ahead to the opening of its Terminal 3 project, this 4-star Rating underscores the airport community efforts to deliver a world-class customer journey.
“Taoyuan International Airport Terminal 2 continues to demonstrate a solid performance across key areas of passenger service and operational management, earning a well-deserved 4-star rating. This certification reflects the airport’s ongoing efforts to provide a high-quality travel experience while maintaining a strong focus on service consistency. With significant changes and improvements already in action, we look forward to seeing further developments, particularly with the upcoming Terminal 3 project, which holds great potential to elevate the airport’s global standing” said Edward Plaisted, CEO of SKYTRAX.
THE 4-STAR AIRPORT RATING
The 4-Star Airport Terminal Rating is a seal of quality approval that recognises airports which are providing a good overall Quality performance, and is awarded following detailed audit analysis and assessment of each airport’s product and front-line service standards. The World Airport Star Rating was introduced by Skytrax in 1999 and is a premier evaluation system grading airports on their quality standards.
ABOUT SKYTRAX
Skytrax, the International air transport rating organisation, was established in 1989 and is based in London, United Kingdom. The World Airport Rating programme is a leading international Rating system operating since 1999, which classifies airports across the globe by the quality of product and staff service
Skytrax apply ratings for up to 800 customer-facing areas of airport product and service, and this spans over 30 different customer contact points. The Star Rating methodology is unified and consistent for the industry, and all airports from the largest hubs to small regional facilities are assessed using the same base rating criteria which covers the front-line customer experience on the end-to-end journey through an airport.
