About Skytrax Ratings
Skytrax, the International air transport rating organisation, was established in 1989, and is based in London, UK. For over 30 years, our corporate ethos has been to conduct our work without fear or favour.
Introduced in 1999, the World Airline and Airport Star Rating programme is a leading international Rating system that classifies airlines and airports by the quality of product and staff service standards.
Skytrax launched the COVID-19 Safety Ratings covering airlines and airports across the world, providing independent, expert validation of airline and airport COVID-19 hygiene and safety measures during the coronavirus pandemic, based on detailed and professional investigation of actual standards being provided by airlines and airports.
World Airline Rating
The 5-Star Airline Rating is a prestigious and unique mark of Quality Achievement and a global benchmark of Airline Excellence, awarded following the professional audit analysis and assessment of airline product and front-line service standards.
The World Airline Star Rating was introduced by Skytrax in 1999 and is a premier evaluation system grading airlines on quality.
Ratings are based on evaluation of product and service standards for both the onboard and airport environments, using a unified and consistent rating system.
World Airport Rating
The 5-Star Airport Rating is a prestigious and unique mark of Quality Achievement and a global benchmark of Airport Excellence, which is awarded following detailed audit analysis and assessment of each airport’s product and front-line service standards.
Product rating includes terminal layout, design, comfort, maintenance and cleanliness, including features such as seating, washrooms, WiFi, shopping, food and beverages. Service rating includes help counters, service ambassadors, staff in shops, restaurants, cafes, and official staff such as immigration, police, security and customs. Service assessment looks at efficiency, consistency, staff attitudes, service hospitality / friendliness and language skills.
Background Information
Airline and Airport Rating and COVID-19 Safety Rating information and methodology is available to airline and airport management. To receive more details, please contact us via the forms below: