The World’s 5-Star Airports
The World’s 5-Star Airports
The 5-Star Airport Rating is the prestigious and unique mark of Quality Achievement and a global benchmark of Airport Excellence, which is awarded following detailed audit analysis and assessment of each airport’s product and front-line service standards. The World Airport Star Rating was introduced by Skytrax in 1999 and is a premier evaluation system grading airports on their quality standards.
The exclusivity of the 5-Star Airport Rating is underlined by the fact that there are just eleven hub 5-Star Airports (Bahrain International Airport, Hamad International Airport, Hong Kong International Airport, Istanbul Airport, Munich Airport, Seoul Incheon International Airport, Shanghai Hongqiao International Airport, Shenzhen Bao’an International Airport, Singapore Changi Airport, Tokyo Haneda International Airport) and six 5-Star Regional Airports (Baku Heydar Aliyev International Airport, Chubu Centrair Airport, Haikou Meilan International Airport, Houston William P. Hobby Airport, Platov International Airport Rostov, Quito Mariscal Sucre International Airport, Salalah International Airport) that have achieved this coveted quality distinction in the last 22 years. The 5-Star Airport rating recognises those airports that are providing exceptional standards of facilities and staff service to customers across all front-line areas of the airport environment.
To achieve the top 5-Star Airport rating, the staff service or product standards must be either meeting or setting global best practice for the item under evaluation. For the product analysis this is a tangible item, and for service assessment we look for all aspects of excellence support by true consistency. (It is not necessary for an airport to achieve 5-Star for every element of the rating criteria)
» Explaining the Star Rating Levels
The World’s 5-Star Hub Airports
Bahrain International Airport
Hamad International Airport, Doha
Hong Kong International Airport
Istanbul Airport
Munich Airport
Seoul Incheon International Airport
Shanghai Hongqiao International Airport
Singapore Changi Airport
Tokyo Haneda International Airport
The World’s 5-Star Regional Airports
Baku Heydar Aliyev International Airport
Chubu Centrair Airport
Haikou Meilan International Airport
Houston William P. Hobby Airport
Platov International Airport Rostov
Quito Mariscal Sucre International Airport
Salalah International Airport
Skytrax apply ratings for up to 800 customer-facing areas of airport product and service, and this spans over 30 different customer contact points from the airport website to terminal / airport hotel quality.
The Star Rating methodology is unified and consistent for the industry, and all airports from the largest hubs to small regional facilities are assessed using the same base rating criteria. Ratings are based on the front-line customer experience on the end-to-end journey through an airport.
Final ratings are applied either when an Airport Audit is completed, or our audit team have gathered enough data to undertake a full airport rating.