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The World’s 5-Star Airports

The World’s 5-Star Airports

 

The 5-Star Airport Rating is the prestigious and unique mark of Quality Achievement and a global benchmark of Airport Excellence, which is awarded following detailed audit analysis and assessment of each airport’s product and front-line service standards. The World Airport Star Rating was introduced by Skytrax in 1999 and is a premier evaluation system grading airports on their quality standards.

 

In 2023, there are currently twelve hub 5-Star Airports and seven 5-Star Regional Airports, together with some airports having 5-Star Terminals.

5-STAR HUB AIRPORTS
Hamad International Airport
Haikou Meilan International Airport
Hong Kong International Airport
Istanbul Airport
Munich Airport
Rome Fiumicino Airport
Seoul Incheon International Airport
Shanghai Hongqiao International Airport
Shenzhen Bao’an International Airport
Singapore Changi Airport
Tokyo Haneda International Airport
Tokyo Narita International Airport

5-STAR REGIONAL AIRPORTS
Bahrain International Airport
Baku Heydar Aliyev International Airport
Chengdu Tianfu International Airport
Chubu Centrair Airport
Houston William P. Hobby Airport
Quito Mariscal Sucre International Airport
Salalah International Airport

5-STAR AIRPORT TERMINALS
Terminal B, LaGuardia Airport
Terminal 3, Paris CDG Airport
Terminal 2, Guangzhou Baiyun Airport

The 5-Star Airport rating recognises those airports that are providing exceptional standards of facilities and staff service to customers across all front-line areas of the airport environment.

To achieve the top 5-Star Airport Rating the staff service or product standards must be either meeting or setting global best practice for the item under evaluation. For the product analysis this is a tangible item, and for service assessment we look for all aspects of excellence support by true consistency. (It is not necessary for an airport to achieve 5-Star for every element of the rating criteria)

» Explaining the Star Rating Levels

Skytrax apply ratings for up to 800 customer-facing areas of airport product and service, and this spans over 30 different customer contact points from the airport website to terminal / airport hotel quality.

The Star Rating methodology is unified and consistent for the industry, and all airports from the largest hubs to small regional facilities are assessed using the same base rating criteria. Ratings are based on the front-line customer experience on the end-to-end journey through an airport.

Final ratings are applied either when an Airport Audit is completed, or our audit team have gathered enough data to undertake a full airport rating.

» Explaining Star Rating levels

» A-Z Index of Airport Ratings

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