person looking out of window in airport

The World’s 5-Star Airports

The World’s 5-Star Airports

The 5-Star Airport Rating is the prestigious and unique mark of Quality Achievement and a global benchmark of Airport Excellence, which is awarded following detailed audit analysis and assessment of each airport’s product and front-line service standards. The World Airport Star Rating was introduced by Skytrax in 1999 and is a premier evaluation system grading airports on their quality standards.

The exclusivity of the 5-Star Airport Rating is underlined by the fact that there are just eleven hub 5-Star Airports (Bahrain International Airport, Hamad International Airport, Hong Kong International Airport, Istanbul Airport, Munich Airport, Seoul Incheon International Airport, Shanghai Hongqiao International Airport, Shenzhen Bao’an International Airport, Singapore Changi Airport, Tokyo Haneda International Airport) and seven 5-Star Regional Airports (Baku Heydar Aliyev International Airport, Chengdu Tianfu International Airport, Chubu Centrair Airport, Haikou Meilan International Airport, Houston William P. Hobby Airport, Platov International Airport Rostov, Quito Mariscal Sucre International Airport, Salalah International Airport) that have achieved this coveted quality distinction in the last 22 years. The 5-Star Airport rating recognises those airports that are providing exceptional standards of facilities and staff service to customers across all front-line areas of the airport environment.

To achieve the top 5-Star Airport rating, the staff service or product standards must be either meeting or setting global best practice for the item under evaluation. For the product analysis this is a tangible item, and for service assessment we look for all aspects of excellence support by true consistency. (It is not necessary for an airport to achieve 5-Star for every element of the rating criteria)

» Explaining the Star Rating Levels

The World’s 5-Star Hub Airports

Bahrain International Airport

Bahrain 5 Star Airport

Hamad International Airport, Doha

5 star airport hamad international airport

Hong Kong International Airport

5 star airport hong kong international airport

Istanbul Airport

5 star airport istanbul airport

Munich Airport

5 star airport munich airport

Seoul Incheon International Airport

5 star airport incheon international airport

Shanghai Hongqiao International Airport

5 star airport shanghai hongqiao international airport

Singapore Changi Airport

5 star airport singapore changi airport

Tokyo Haneda International Airport

5 star airport tokyo haneda international airport

The World’s 5-Star Regional Airports

Baku Heydar Aliyev International Airport

5 star regional airport baku heydar aliyev

Chubu Centrair Airport

5 star regional airport nagoya chubu centrair

Haikou Meilan International Airport

Houston William P. Hobby Airport

Platov International Airport Rostov

5 star regional airport platov international airport rostov

Quito Mariscal Sucre International Airport

5 star regional airport quito international airport

Salalah International Airport

5 star regional airport salalah international airport

Skytrax apply ratings for up to 800 customer-facing areas of airport product and service, and this spans over 30 different customer contact points from the airport website to terminal / airport hotel quality.

The Star Rating methodology is unified and consistent for the industry, and all airports from the largest hubs to small regional facilities are assessed using the same base rating criteria. Ratings are based on the front-line customer experience on the end-to-end journey through an airport.

Final ratings are applied either when an Airport Audit is completed, or our audit team have gathered enough data to undertake a full airport rating.

» Explaining Star Rating levels

» A-Z Index of Airport Ratings

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