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Lounge Members

Airline Lounge Rating

Lounge Star Rating applies an internationally recognised evaluation system to assess the front-line quality standards of a lounge, and provides the airline industry with a professional, unified Quality classification system of lounge product and service standards.

As part of the process to determine and award a Lounge Star Rating, Skytrax conduct detailed Quality analysis across all areas of lounge product and service delivery, normally based on the home-base Airport. Where a lounge operator requires an in-depth audit and detailed reporting / breakdown analysis for all the lounge facilities and service, we charge a fee for the supply of this service. This is based on the time required for all lounge inspections and the preparation, supply and discussion of all potential improvements recommended by our audit office.

Lounge Rating information, methodology and topics is available to lounge management. To receive more details, please complete the request form below.

Rating details will only provided to persons using a corporate, airline e-mail address (eg: Gmail etc. will not be responded to).


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    It is important that you know and understand exactly how we will use the data you submit in this form, and why we ask for this information. Please let us know that you have read the Terms and Conditions and that you're happy to proceed.

    Other ways of contacting us

    Call us: +44.203 475 9422

    Post: 85 Great Portland Street, London W1W 7LT, United Kingdom

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