The World’s 5-Star Airlines
The 5-Star Airline rating is a unique mark of Quality Achievement and global benchmark of Airline Excellence. Awarded since 2000, airlines with this top tier 5-Star rating are shown below.
The 5-Star Airline rating recognises very high standards of both Airport and Onboard Product provided by an airline to their customers, together with consistent and high standards of front-line staff service across both airport and onboard service environments. » Explaining the Star Rating Levels
IMPORTANT: During the COVID-19 pandemic, Skytrax have maintained all airline Star Rating levels that were valid as at March 2020.
» Safe air travel for passengers during Coronavirus (COVID-19)
ANA All Nippon Airways
Cathay Pacific Airways
Airline rating analysis uses a well established, professional approach to deliver accuracy, with objective ratings based on Skytrax unified, global quality standards assessment.
Skytrax ratings are not related to airline customer reviews, since that does not provide a consistent or accurate Quality Rating system.
Airline Star Ratings are awarded following in-depth assessment and analysis of each airline’s front-line Product and Service quality standards, covering the onboard and airport environments. A final rating does not require every section of product or service to be ranked as 5-Star. There are general appraisal criteria which apply to all categories, as well as more specific criteria for selected categories that must be satisfied. The consistency of an airline’s fleet, ground and onboard product and staff service all have a major influence on award of the final Star Rating category.
» Background to Star Rating