5 star airlines

The World’s 5-Star Airlines

The World’s 5-Star Airlines


The 5-Star Airline Rating is the prestigious and unique mark of Quality Achievement and a global benchmark of Airline Excellence, awarded following the professional audit analysis and assessment of airline product and front-line service standards. The World Airline Star Rating was introduced by Skytrax in 1999 and is a premier evaluation system grading airlines on quality.


The exclusivity of the 5-Star Airline Rating is underlined by the fact that there are just ten 5-Star Airlines that are currently awarded with this coveted quality distinction. Skytrax Airline Star Ratings have been operating for 24 years and should not be confused with any imitations that lack the integrity of professional airline rating.

The world’s 5-Star Airlines are:

ANA All Nippon Airways
Asiana Airlines
Cathay Pacific Airways
Garuda Indonesia
Hainan Airlines
Japan Airlines
Korean Air
Qatar Airways
Singapore Airlines

The 5-Star Airline Rating recognises those airlines providing very high standards of Airport and Onboard Product, together with consistent and high standards of staff service across both the airport and onboard service environments.

» Explaining the Star Rating Levels

The Skytrax airline rating analysis uses a well established, professional approach to deliver accuracy, with final ratings based on Skytrax unified, global quality standards assessment used in the detailed Audit of airline product and front-line service standards.

Skytrax ratings are not related to airline customer reviews which cannot provide a consistent, unified global Quality Rating system for the airline industry.

Airline Star Ratings are awarded following in-depth Audit assessment and analysis of each airline’s front-line Product and Service quality standards, covering the onboard and airport environments. A final rating does not require every section of product or service to be ranked as 5-Star. There are general appraisal criteria which apply to all categories, as well as more specific criteria for selected categories that must be satisfied. The consistency of an airline’s fleet, ground and onboard product and staff service all have a major influence on award of the final Star Rating category.

» Background to Star Rating

Sign up for updates with the Skytrax Newsletter