The World’s 5-Star Airlines
The 5-Star Airline Rating is the prestigious and unique mark of Quality Achievement and a global benchmark of Airline Excellence, awarded following the professional audit analysis and assessment of airline product and front-line service standards. The World Airline Star Rating was introduced by Skytrax in 1999 and is a premier evaluation system grading airlines on quality.
The exclusivity of the 5-Star Airline Rating is underlined by the fact that there are just eleven 5-Star Airlines that have achieved this coveted quality distinction in the last 22 years. In 2021, the world’s 5-Star Airlines are: ★ ANA All Nippon Airways ★ Asiana Airlines ★ Cathay Pacific Airways ★ EVA Air ★ Garuda Indonesia ★ Hainan Airlines ★ Japan Airlines ★ Korean Air ★ Lufthansa ★ Qatar Airways ★ Singapore Airlines.
The 5-Star Airline Rating recognises those airlines providing very high standards of Airport and Onboard Product, together with consistent and high standards of staff service across both the airport and onboard service environments. » Explaining the Star Rating Levels
During the COVID-19 pandemic Airline Star Rating levels were retained from March 2020, and the new World Airline Ratings are being updated from November 2021.
The current 5-Star Airlines
Airline rating analysis uses a well established, professional approach to deliver accuracy, with final ratings based on Skytrax unified, global quality standards assessment used in the detailed Audit of airline product and front-line service standards.
Skytrax ratings are not related to airline customer reviews, since that does not provide a consistent or accurate Quality Rating system.
Airline Star Ratings are awarded following in-depth Audit assessment and analysis of each airline’s front-line Product and Service quality standards, covering the onboard and airport environments. A final rating does not require every section of product or service to be ranked as 5-Star. There are general appraisal criteria which apply to all categories, as well as more specific criteria for selected categories that must be satisfied. The consistency of an airline’s fleet, ground and onboard product and staff service all have a major influence on award of the final Star Rating category.
» Background to Star Rating
» Airline COVID-19 Safety Ratings