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About Airport Star Rating

World Airport Star Rating

The global airport quality ranking programme introduced in 2001 by SKYTRAX.

Airport Ratings are based on a comprehensive study of over 500 airport product and service items (+/- subject to airport size). The criteria includes key items of process efficiency, terminal comfort and cleanliness, passenger facilities and staff service. Product assessment includes features such as seating, power options, WiFi, washrooms, food and beverages and all front-line facilities. Service ratings cover both official staff (eg. immigration, police, security and customs), as well as more general airport staff (shops, restaurants and cafes, help counters etc.)

Airports do not have to be large hub facilities to achieve the 5-Star and 4-Star Airport ratings. The rating assesses each airports target market and customer base, to determine it’s Quality success in that area.

For example, a small regional airport serving point-to-point to routes is not expected the offer the same facilities as a global hub airport, but both airport types are eligible to meet the top tier, 5-Star Airport rating.

In 2016, we introduced the Regional Airport Ratings with many regional airports being added to the global rating.

The 5-Star Airport rating is awarded to airports achieving a very high, overall Quality performance. This 5-Star Airport rating recognises those airports providing excellent facilities for customers, which combine with high quality airport staff service.

Please visit the Frequently Asked Questions page for more details about our ratings.

Any airport requiring information about Airport Star Rating may contact us through our Airport members page.

NOTE: The Airport ratings shown on this website represent only a selected summary of assessment topics used to determine grading levels.

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