new york john f. kennedy international airport

New York John F. Kennedy International Airport

New York John F. Kennedy International Airport is Certified as a 3-Star Airport for facilities, comfort, cleanliness, shopping, food & beverages, staff service, immigration and security.

“JFK has six terminals managed by different operators/airlines and the customer experience is inconsistent for the look and feel of the decor, and the extent of services and facilities per area. Currently, the terminal infrastructure is incompatible with the passenger numbers and service expectations, often with a low degree of customer service and high F&B charges. The new Terminal 1 to be developed looks to target a truly world-class facility.”

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New York John F. Kennedy International Airport

New York JFK Airport Rating Summary

Terminal 1

Terminal 2

Terminal 4

Terminal 5

Terminal 7

Terminal 8

Related to New York JFK Airport Ranking

Airport

Newark Liberty International Airport

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Boston Logan Airport

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Airline

Delta Air Lines

North America

New York JFK Airport Rating Analysis

New York JFK Airport

Ground Transportation

Public Transport options

Distance to public transport

Airport taxi service

Car Rental

Security Screening

Screening guide signage

Waiting times

Service efficiency

Staff attitude and courtesy

Staff language skills

FastTrack security

Immigration Service

Waiting times - arrivals

Staff attitude and courtesy

Staff language skills

Wayfinding & Signage

Ease of wayfinding - arrivals

Ease of wayfinding - transfer

Ease of wayfinding - departures

Clarity of signs & symbols

Signage language choices

FIDS : positioning in terminal

FIDS : clarity of display

Terminal maps

Airport "help" staff

Info / Help counter service

Arrival

Walking distances

Availability of toilets

Baggage hall facilities

Baggage delivery times

Baggage carts

Meet and greet facilities

Departure

Signage to check-in

Congestion around check-in

Queuing systems

Seating near check-in

Signage to security / departures

Transfer

Walking distances

Signage to transfer areas

Transfer security screening

Ease of transfer process

Terminal Comfort

Congestion around terminal

Air temperature

Décor and condition

Seat availability

Seat types and comfort

Access to power / charging points

Cleanliness of seats

Cleanliness of washrooms

Cleanliness of public areas

PRM washrooms

Baby changing rooms

Terminal Facilities

Clarity of airport PA's

PA language translations

ATM availability

WiFi : ease of log-in

WiFi : free time allowance

Children's Play area

Quiet / relaxation areas

TWA Hotel JFK Airport

Other leisure facilities

Vending machines

Shopping Facilities

Selection of shops : landside

Selection of shops : airside

Choice of mid-price shops

Choice of luxury brands

Staff service in shops

Food & Beverage

Food and beverage choice : landside

Fast food choice : landside

International brands : landside

Food and beverage choice : airside

Fast food choice : airside

International brands : airside

Food and beverage : cleanliness

Food and beverage : prices

Food and beverage : staff service

Disclaimer

The Airport Ratings shown on this website show headline extracts of the key areas used in final assessment and grading. Whilst every effort has been made to ensure the accuracy of the information contained in our web pages, the content is naturally subject to change and Skytrax cannot guarantee its accuracy or currency. We reserve the right to make changes to the information on the site without notice.

Related to New York JFK Airport Ranking

Airport

Newark Liberty International Airport

North America

Airport

Boston Logan Airport

North America

Airline

Delta Air Lines

North America

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