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Dallas/Fort Worth International Airport

Dallas/Fort Worth Airport is Certified with the 3-Star Airport Rating for facilities, terminal comfort and cleanliness, shopping, food & beverages, staff service..

“Dallas/Fort Worth Airport acts as an efficient hub airport in Texas, and the terminal layouts are designed to reduce excessive walking distances with transit connectivity. While immigration is efficient, the hub airport model does mean that landside facilities are limited for passengers. Staff service at the airport is positive, although Business Class lounges do not rate highly.”

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Dallas/Fort Worth International Airport

Dallas/Fort Worth Rating Summary

Dallas/Fort Worth Airport

Related to Dallas/Fort Worth Ranking

Airline

American Airlines

North America

Airport

Houston George Bush Intercontinental Airport

North America

Airline

United Airlines

North America

Dallas/Fort Worth Airport Rating Analysis

Dallas/Fort Worth Airport

Ground Transportation

Public Transport options

Distance to public transport

Airport taxi service

Car Rental

Security Screening

Screening guide signage

Waiting times

Service efficiency

Staff attitude and courtesy

Staff language skills

FastTrack security

Immigration Service

Waiting times - arrivals

Staff attitude and courtesy

Staff language skills

Wayfinding & Signage

Ease of wayfinding - arrivals

Ease of wayfinding - transfer

Ease of wayfinding - departures

Clarity of signs & symbols

Signage language choices

FIDS : positioning in terminal

FIDS : clarity of display

Terminal maps

Airport "help" staff

Info Kiosks

Info / Help counter service

Arrival

Walking distances

Availability of toilets

Baggage hall facilities

Baggage delivery times

Baggage carts

Meet and greet facilities

Departure

Signage to check-in

Congestion around check-in

Queuing systems

Seating near check-in

Premium check-in facility

Signage to security / departures

Transfer

Walking distances

Signage to transfer areas

Transfer security screening

Ease of transfer process

Terminal Comfort

Congestion around terminal

Air temperature

Décor and condition

Seat availability

Seat types and comfort

Access to power / charging points

Cleanliness of seats

Cleanliness of washrooms

Cleanliness of public areas

PRM washrooms

Baby changing rooms

Terminal Facilities

Clarity of airport PA's

PA language translations

ATM availability

WiFi : ease of log-in

WiFi : free time allowance

Children's Play area

Quiet / relaxation areas

Other leisure facilities

Vending machines

Shopping Facilities

Selection of shops : landside

Selection of shops : airside

Choice of mid-price shops

Choice of luxury brands

Staff service in shops

Food & Beverage

Food and beverage choice : landside

Fast food choice : landside

International brands : landside

Food and beverage choice : airside

Fast food choice : airside

International brands : airside

Food and beverage : cleanliness

Food and beverage : prices

Food and beverage : staff service

Disclaimer

The Airport Ratings shown on this website show headline extracts of the key areas used in final assessment and grading. Whilst every effort has been made to ensure the accuracy of the information contained in our web pages, the content is naturally subject to change and Skytrax cannot guarantee its accuracy or currency. We reserve the right to make changes to the information on the site without notice.

Related to Dallas/Fort Worth Ranking

Airline

American Airlines

North America

Airport

Houston George Bush Intercontinental Airport

North America

Airline

United Airlines

North America

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