Air Canada Lounge at Terminal 2 London Heathrow Airport

The Air Canada Maple Leaf lounge at Terminal 2, London Heathrow Airport is Certified as 4-Star Airline Lounge for the lounge facilities and staff service.

“Air Canada’s Heathrow lounge in Terminal 2 is in the satellite area. The lounge is open to all Star Alliance Gold Card holders and becomes congested at peak times. The space is well laid out and nicely designed, and offers a good hot and cold buffet and extensive bar selection. The food here is of a decent quality, a well stocked serviced bar and staff also provide a barista service. At times the lounge can be quite congested but a seat can always be found. Staff are quite attentive and pleasant.”

Air Canada Lounge at Terminal 2 London Heathrow Airport
skytrax 4 star lounge logo

Certified Lounge Rating

Lounge Information

Maple Leaf lounge

Lounge Rating details

Maple Leaf lounge

Business Class Lounge

Location of lounge in terminal
Signage to lounge
Ease of locating lounge
Lounge entry requirements

Comfort & Ambience

Lounge capacity / crowding
Quiet area availability
Boarding call system
Daylight and outside views
Ambience and exclusivity
Décor and lighting
Temperatures in lounge
Cleanliness of food area
Cleanliness of seating
Cleanliness of washrooms
Cleanliness of showers

Seating and Comfort

Choice of seat types
Availability of seats
Comfort of seating
Seat privacy standards
Recliner seats / quiet area
Private work stations
Standard of washrooms
Standard of shower facilities
Shower facility waiting times

Food and Beverages

Presentation of self-serve buffet
Choice of cold buffet
Choice of hot dishes
Quality of food served
Choice of wines and beverages
Choice of coffee, tea, hot drinks

Connectivity

WiFi : ease of log-in
WiFi : speed and reliability
Access to power / charging points

Staff Service

Quality of welcome supplied
Explanation of lounge facilities
Boarding call options
Attitude towards customers
Friendliness of service
Efficiency and problem solving skills
Language skills
Total service hospitality

Disclaimer

The Lounge Ratings shown on this website show headline extracts of the key areas used in final assessment and grading. Whilst every effort has been made to ensure the accuracy of the information contained in our web pages, the content is naturally subject to change and Skytrax cannot guarantee its accuracy or currency. We reserve the right to make changes to the information on the site without notice.

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