Changi Lounge at the Jewel Singapore Changi Airport

The Changi Lounge at the Jewel Singapore Changi Airport is Certified as a 4-Star Airline Lounge for product facilities and staff service.

“The Changi Lounge is landside in the Jewel area of Singapore Airport and can be used as an arrival or departure facility. The interior decor and design are luxurious and well maintained, and there are nice seating choices available. There is a reasonable buffet available in addition to some a la carte food and bar choices. Washrooms meet a good standard. Staff are friendly and are quite good at explaining the lounge systems in terms of free of chargeable facilities.”

Changi Lounge at the Jewel Singapore Changi Airport
skytrax 4 star lounge logo

Certified Lounge Rating

Lounge Information

Changi Lounge

Lounge Rating details

Changi Lounge

Pay-per-use lounge

Location of lounge in terminal
Signage to lounge
Ease of locating lounge
Value for money

Comfort & Ambience

Lounge capacity / crowding
Daylight and outside views
Ambience and exclusivity
Temperatures in lounge
Cleanliness of food area
Cleanliness of seating
Cleanliness of washrooms
Cleanliness of showers

Seating and Comfort

Choice of seat types
Availability of seats
Comfort of seating
Seat privacy standards
Private work stations
Standard of washrooms
Standard of shower facilities
Shower facility waiting times

Food and Beverages

Presentation of self-serve buffet
Choice of cold buffet
Choice of hot dishes
Quality of food served
Choice of wines and beverages
Choice of coffee, tea, hot drinks


WiFi : ease of log-in
WiFi : speed and reliability
Computer / internet terminals
Access to power / charging points

Staff Service

Quality of welcome supplied
Explanation of lounge facilities
Attitude towards customers
Friendliness of service
Efficiency and problem solving skills
Language skills
Total service hospitality


The Lounge Ratings shown on this website show headline extracts of the key areas used in final assessment and grading. Whilst every effort has been made to ensure the accuracy of the information contained in our web pages, the content is naturally subject to change and Skytrax cannot guarantee its accuracy or currency. We reserve the right to make changes to the information on the site without notice.

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