Ethiopian Airlines Cloud Nine Lounge at Addis Ababa Airport

Ethiopian Airlines Cloud Nine lounge at Addis Ababa Airport is certified as a 3-Star Airline Lounge for the lounge product facilities and service standards.

“This Ethiopian Airlines Cloud Nine lounge represents one of the weaker elements of the customer experience, and the facilities have poor comfort in key areas. Many aspects of the furnishings and decor are dated, and the lounge is extremely crowded at peak times. Food and drink standards can be good, and staff service is reasonably attentive.”

Ethiopian Airlines Cloud Nine Lounge at Addis Ababa Airport
skytrax 3 star lounge logo

Certified Lounge Rating

Lounge Information

Cloud Nine lounge

Lounge Rating details

Cloud Nine Lounge

Business Class Lounge - Addis Ababa

Location of lounge in terminal
Signage to lounge
Ease of locating lounge
Lounge entry requirements

Comfort & Ambience

Lounge capacity / crowding
Quiet area availability
Boarding call system
Daylight and outside views
Ambience and exclusivity
Décor and lighting
Temperatures in lounge
Cleanliness of food area
Cleanliness of seating
Cleanliness of washrooms

Seating and Comfort

Choice of seat types
Availability of seats
Comfort of seating
Seat privacy standards
Recliner seats / quiet area
Work stations
Standard of washrooms
Secure left luggage area

Food and Beverages

Presentation of self-serve buffet
Choice of cold buffet
Choice of hot dishes
Quality of food served
Choice of wines and beverages
Choice of coffee, tea, hot drinks


WiFi : ease of log-in
WiFi : speed and reliability
Computer / internet terminals
Access to power / charging points

Staff Service

Quality of welcome supplied
Explanation of lounge facilities
Boarding call options
Attitude towards customers
Friendliness of service
Efficiency and problem solving skills
Language skills
Total service hospitality


The Lounge Ratings shown on this website show headline extracts of the key areas used in final assessment and grading. Whilst every effort has been made to ensure the accuracy of the information contained in our web pages, the content is naturally subject to change and Skytrax cannot guarantee its accuracy or currency. We reserve the right to make changes to the information on the site without notice.

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