Garuda Indonesia Business Class Lounge at Jakarta Soekarno-Hatta Airport

The Garuda Indonesia Business Class Lounge at Jakarta Soekarno-Hatta Airport is Certified as a 4-Star Airline Lounge for the standard of product facilities and staff service.

“This rating is for the international lounge at Terminal 3. Whilst a quite modern lounge, Garuda Indonesia have made some improvements and changes to seating areas, but lounge layout and facilities have been restricted by the space allocated by the airport company. The range of food and beverages is good, and the staff service very friendly and hospitable. Washrooms and showerrs are adequate but in need of change.”

» Lounge Star Ratings explained

Garuda Indonesia Business Class Lounge at Jakarta Soekarno-Hatta Airport
skytrax 4 star lounge logo

Certified Lounge Rating

Lounge Information

Business Class: International

Lounge Rating details

Garuda Indonesia Business

Business Class Lounge

Location of lounge in terminal
Signage to lounge
Ease of locating lounge
Lounge entry requirements

Comfort & Ambience

Lounge capacity / crowding
Quiet area availability
Boarding call system
Daylight and outside views
Ambience and exclusivity
Décor and lighting
Temperatures in lounge
Cleanliness of food area
Cleanliness of seating
Cleanliness of washrooms
Cleanliness of showers

Seating and Comfort

Choice of seat types
Availability of seats
Comfort of seating
Seat privacy standards
Recliner seats / quiet area
Private work stations
Standard of washrooms
Standard of shower facilities
Shower facility waiting times
Secure left luggage area

Food and Beverages

Presentation of self-serve buffet
Choice of cold buffet
Choice of hot dishes
Quality of food served
Choice of wines and beverages
Choice of coffee, tea, hot drinks


WiFi : ease of log-in
WiFi : speed and reliability
Computer / internet terminals
Access to power / charging points

Staff Service

Quality of welcome supplied
Explanation of lounge facilities
Boarding call options
Attitude towards customers
Friendliness of service
Efficiency and problem solving skills
Language skills
Total service hospitality


The Ratings shown on this website show headline extracts of the key areas used in final assessment and grading. Whilst every effort has been made to ensure the accuracy of the information contained in our web pages, the content is naturally subject to change and Skytrax cannot guarantee its accuracy or currency. We reserve the right to make changes to the information on the site without notice.

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