Iberia Velázquez Premium Lounge at Madrid Barajas Airport

The Iberia Velázquez Premium Lounge at Madrid Barajas Airport is Certified as a 4-Star Airline Lounge for product facilities and staff service.

“This is a large and well presented lounge, but at peak times it does become crowded. The food served in the ‘Restaurant’ is of a good standard, but the cold buffet is more limited. The Wine Bar area is nicely finished and offers good standards. Lounge amenities are quite extensive, including childrens play area and shower rooms. Staff service is efficient, but tend to lack the expected Spanish hospitality.”

» Lounge Star Ratings explained

Iberia Velázquez Premium Lounge at Madrid Barajas Airport
skytrax 4 star lounge logo

Certified Lounge Rating

Lounge Information

Velázquez Lounge

Lounge Rating details

Velázquez Lounge

Business Class Lounge

Location of lounge in terminal
Signage to lounge
Ease of locating lounge
Lounge entry requirements

Comfort & Ambience

Lounge capacity / crowding
Quiet area availability
Boarding call system
Daylight and outside views
Ambience and exclusivity
Décor and lighting
Temperatures in lounge
Cleanliness of food area
Cleanliness of seating
Cleanliness of washrooms
Cleanliness of showers

Seating and Comfort

Choice of seat types
Availability of seats
Comfort of seating
Seat privacy standards
Recliner seats / quiet area
Standard of washrooms
Standard of shower facilities
Shower facility waiting times
Secure left luggage area

Food and Beverages

A la carte dining option
A la carte dining standards
Presentation of self-serve buffet
Choice of cold buffet
Choice of hot dishes
Quality of food served
Choice of wines and beverages
Choice of coffee, tea, hot drinks

Connectivity

WiFi : ease of log-in
WiFi : speed and reliability
Computer / internet terminals
Access to power / charging points

Staff Service

Quality of welcome supplied
Explanation of lounge facilities
Boarding call options
Attitude towards customers
Friendliness of service
Efficiency and problem solving skills
Language skills
Total service hospitality

Disclaimer

The Ratings shown on this website show headline extracts of the key areas used in final assessment and grading. Whilst every effort has been made to ensure the accuracy of the information contained in our web pages, the content is naturally subject to change and Skytrax cannot guarantee its accuracy or currency. We reserve the right to make changes to the information on the site without notice.

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