Norrsken Lounge at Stockholm Arlanda Airport

The Norrsken Lounge at Stockholm Arlanda Airport is Certified as a 3-Star Airline Lounge for product facilities and staff service.

“There is good business function to this lounge but it perhaps lacks comfort for leisure guests looking for a more relaxing experience. The decor and furnishings have a good, modern Scandanavian appeal – however, cleanliness is quite scattered, and the washrooms are limited in quantity and again, display inconsistent maintenance. Food choices are basic, and there are no hot options. The bar has a reasonable product, but this is not as extensive as other pay-in lounges. Staff are somewhat efficient at reception, but this is really the extent of the service other than some light table clearance.”

Norrsken Lounge at Stockholm Arlanda Airport
skytrax 3 star lounge logo

Certified Lounge Rating

Lounge Information

Norrsken Lounge

Lounge Rating details

Norrsken Lounge

Pay-per-use lounge

Location of lounge in terminal
Signage to lounge
Ease of locating lounge
Value for money

Comfort & Ambience

Lounge capacity / crowding
Quiet area availability
Boarding call system
Daylight and outside views
Ambience and exclusivity
Temperatures in lounge
Cleanliness of food area
Cleanliness of seating
Cleanliness of washrooms

Seating and Comfort

Choice of seat types
Availability of seats
Comfort of seating
Seat privacy standards
Recliner seats / quiet area
Work stations
Standard of washrooms

Food and Beverages

Presentation of self-serve buffet
Choice of cold buffet
Choice of hot dishes
Quality of food served
Choice of wines and beverages
Choice of coffee, tea, hot drinks


WiFi : ease of log-in
WiFi : speed and reliability
Access to power / charging points

Staff Service

Quality of welcome supplied
Explanation of lounge facilities
Boarding call options
Attitude towards customers
Friendliness of service
Efficiency and problem solving skills
Language skills
Total service hospitality


The Lounge Ratings shown on this website show headline extracts of the key areas used in final assessment and grading. Whilst every effort has been made to ensure the accuracy of the information contained in our web pages, the content is naturally subject to change and Skytrax cannot guarantee its accuracy or currency. We reserve the right to make changes to the information on the site without notice.

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