Singapore Airlines Private Room Lounge at Singapore Changi Airport

Singapore Airlines first class “Private Room” lounge at Singapore Changi Airport is Certified as a 5-Star Airline Lounge for the quality of lounge facilities and staff service.

“The lounge is meeting a 5-Star standard overall, but it does lack the amenities and facilities one can find in some leading airline’s first class lounges. Areas such as shower rooms need improving, and the choice and variety of lounge seating is also limited. There are some recess areas with relaxing chair options, but overall one would expect a better standard from Singapore Airlines. The a la carte dining standards are very good, and service in the lounge is very attentive.”

» Lounge Star Ratings explained

Singapore Airlines Private Room Lounge at Singapore Changi Airport
skytrax 5 star lounge logo

Certified Lounge Rating

Lounge Information

Private Room (First Class)

Lounge Rating details

Private Room

First Class Lounge

Location of lounge in terminal
Signage to lounge
Ease of locating lounge
Lounge entry requirements

Comfort & Ambience

Lounge capacity / crowding
Quiet area availability
Boarding call system
Daylight and outside views
Ambience and exclusivity
Décor and lighting
Temperatures in lounge
Cleanliness of food area
Cleanliness of seating
Cleanliness of washrooms
Cleanliness of showers

Seating and Comfort

Choice of seat types
Availability of seats
Comfort of seating
Seat privacy standards
Recliner seats / quiet area
Private seat pods
Private work stations
Standard of washrooms
Standard of shower facilities
Shower facility waiting times
Secure left luggage area

Food and Beverages

A la carte dining option
A la carte dining standards
Presentation of self-serve buffet
Choice of cold buffet
Choice of hot dishes
Quality of food served
Choice of wines and beverages
Choice of coffee, tea, hot drinks

Connectivity

WiFi : ease of log-in
WiFi : speed and reliability
Computer / internet terminals
Access to power / charging points

Staff Service

Quality of welcome supplied
Explanation of lounge facilities
Boarding call options
Attitude towards customers
Friendliness of service
Efficiency and problem solving skills
Language skills
Total service hospitality

Lounge Options

Quality of in-lounge bedrooms
Complimentary spa options
Paid for spa options
Games areas
Lounge cinema area

Disclaimer

The Ratings shown on this website show headline extracts of the key areas used in final assessment and grading. Whilst every effort has been made to ensure the accuracy of the information contained in our web pages, the content is naturally subject to change and Skytrax cannot guarantee its accuracy or currency. We reserve the right to make changes to the information on the site without notice.

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