Air Vanuatu is Certified as a 3-Star Airline for the quality of its airport and onboard product and staff service. Product rating includes seats, amenities, food & beverages, IFE, cleanliness etc, and service rating is for both cabin staff and ground staff.
“Air Vanuatu operates a mix of short-haul and regional full-service flights. Onboard comfort is satisfactory, with a proper Business Class on international flights. Cabin cleanliness and presentation could be better. Meals are satisfactory in Business Class, but portion size and quality for Economy Class is less consistent. Staff service can be very good and friendly, but the consistency for this is quite variable.”