Aircalin is Certified as a 3-Star Airline for the quality of its airport and onboard product and staff service. Product rating includes seats, amenities, food & beverages, IFE, cleanliness etc, and service rating is for both cabin staff and ground staff.
“Aircalin uses new A330-900 aircraft on long-haul routes and for some shorter flights. The product is competitive across all cabins, and Aircalin will add A320neos in 2021. Onboard catering is quite good, but consistency poor out of Noumea – also Noumea Airport service standards lack consistency. The cabin staff service is efficient but needs some improvements to hospitality.”