Arik Air is Certified as a 3-Star Airline for the quality of its airport and onboard product and staff service. Product rating includes seats, amenities, food & beverages, IFE, cleanliness etc, and service rating is for both cabin staff and ground staff.
“Arik Air has a mixed history of routes and aircraft types, and currently operates its longest flights with the Boeing 737. Airport service in Lagos is poor and needs improvement. The cabin product is acceptable for 2-3 hour flights, but poor for longer sectors and catering standards need improvement. Cabin staff service is friendly by lacking consistency.”