Azul Brazilian Airlines
Azul Brazilian Airlines is Certified as a 3-Star Airline for the quality of its airport and onboard product and staff service. Product rating includes seats, amenities, food & beverages, IFE, cleanliness etc, and service rating is for both cabin staff and ground staff.
“Azul operates a mix of domestic, regional and long-haul flights, with a Business Light concept offered on A330 aircraft. Product standards are fair, but sit between low-cost and full service airlines. Onboard catering requires improvement, and while cabin staff are quite friendly, the service is often very slow. Airport service at Viracopos is fair but below Business Class expectations.”