Discover Airlines

Discover Airlines is Certified as a 4-Star Leisure Airline for the quality of its airport and onboard product and staff service. Product rating includes seats, amenities, food & beverages, IFE, cleanliness etc, and service rating is for both cabin staff and ground staff.

“Discover Airlines delivers a strong, leisure-focused experience, positioned comfortably at a 4-Star level. The product is characterised by strong inflight service, good catering, and a competitive buy-on-board offer, and entertainment options are well developed across both long- and short-haul flights.”

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Discover Airlines
skytrax 4 star leisure airline logo

Certified Airline Ratings

Long haul

Business Class
Premium Economy
Economy Class

Short haul

Business Class
Economy Class

Full Ratings Breakdown

Business Class

Airport Services

Priority check-in options
Check-in service options
Check-in staff service
Priority boarding standards
Staff assistance on arrival
Transfer service assistance
Baggage delivery times

Onboard Product

Seat comfort
Cabin safety information / video
Comfort items : blanket, pillow etc
Cabin and seat cleanliness
Washroom cleanliness
Amenity kit and washroom amenities
Inflight Entertainment : complimentary
Inflight Entertainment : purchase options
Onboard WiFi and connectivity
Quality of meals
Quantity of food
Selection of beverages

Cabin Staff Service

Attention to cabin safety
Service skills and proficiency
Speed and timing of service
Enthusiasm and friendliness
Service hospitality
Interaction with customers
Language skills
Cabin presence and attention
Responding to customer requests
Quality consistency among staff
Economy Class

Airport Services

Check-in service options
Check-in staff service
Boarding efficiency (standard)
Boarding efficiency (paid)
Staff assistance on arrival
Transfer service assistance
Baggage delivery times

Onboard Product

Seat comfort
Cabin safety information / video
Comfort items : blanket, pillow etc
Cabin and seat cleanliness
Washroom cleanliness
Inflight Entertainment : complimentary
Inflight Entertainment : purchase options
Onboard WiFi and connectivity
Complimentary F&B options
Selection of buy onboard F&B
Quality of buy onboard F&B
Prices of buy onboard F&B

Cabin Staff Service

Attention to cabin safety
Service skills and proficiency
Speed and timing of service
Enthusiasm and friendliness
Service hospitality
Interaction with customers
Language skills
Cabin presence and attention
Responding to customer requests
Quality consistency among staff
Premium Economy - Long Haul

Airport Services

Priority check-in options
Check-in service options
Check-in staff service
Priority boarding standards
Staff assistance on arrival
Transfer service assistance
Baggage delivery times

Onboard Product

Seat comfort
Cabin safety information / video
Comfort items : blanket, pillow
Cabin and seat cleanliness
Washroom cleanliness
Amenity kit and washroom amenities
Inflight Entertainment
WiFi service
Quality of meals
Quantity of food
Selection of beverages

Cabin Staff Service

Attention to cabin safety
Service skills and proficiency
Speed and timing of service
Enthusiasm and friendliness
Service hospitality
Interaction with customers
Language skills
Cabin presence and attention
Responding to customer requests
Quality consistency among staff

Disclaimer

The Airline Ratings shown on this website show headline extracts of the key areas used in final assessment and grading. Whilst every effort has been made to ensure the accuracy of the information contained in our web pages, the content is naturally subject to change and Skytrax cannot guarantee its accuracy or currency. We reserve the right to make changes to the information on the site without notice.

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