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Hainan Airlines is Certified as a 5-Star Airline for the quality of its airport and onboard product and staff service. Product rating includes seats, amenities, food & beverages, IFE, cleanliness etc, and service rating is for both cabin staff and ground staff.
“The only 5-Star Airline in China, Hainan Airlines has in recent years developed a product and staff service level to match the best international carriers. Emphasis on delivering the highest service standards is supported by consistent and friendly cabin crew with good language skills, and the Business Class product sets some Best Practice standards for catering and amenities.”

Hainan Airlines Rating Summary
Related to Hainan Airlines Ranking
Hainan Airlines Rating Analysis
Disclaimer
The Ratings shown on this website show headline extracts of the key areas used in final assessment and grading. Whilst every effort has been made to ensure the accuracy of the information contained in our web pages, the content is naturally subject to change and Skytrax cannot guarantee its accuracy or currency. We reserve the right to make changes to the information on the site without notice.