Hainan Airlines is Certified as a 5-Star Airline for the quality of its airport and onboard product and staff service. Product rating includes seats, amenities, food & beverages, IFE, cleanliness etc, and service rating is for both cabin staff and ground staff.
“The only 5-Star Airline in China, Hainan Airlines has in recent years developed a product and staff service level to match the best international carriers. Emphasis on delivering the highest service standards is supported by consistent and friendly cabin crew with good language skills, and the Business Class product sets some Best Practice standards for catering and amenities.”
» Explaining the Star Rating Levels
Hainan Airlines Rating Summary
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Hainan Airlines Rating Analysis
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