ita airways aircraft

ITA Airways

ITA Airways is Certified as a 3-Star Airline for the quality of its airport and onboard product and staff service. Product rating includes seats, amenities, food & beverages, IFE, cleanliness etc, and service rating is for both cabin staff and ground staff.

“ITA Airways is basically a renamed Alitalia, and the standards being provided on ITA Airways match the declining standards that Alitalia was suffering before it ceased trading.”

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ITA Airways

ITA Airways Rating Summary

Long haul

Business Class
Premium Economy
Economy Class

Short haul

Business Class
Economy Class

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ITA Airways Rating Analysis

Business Class

Airport Services - Rome Fiumicino Airport

Premium check-in facilities
Check-in staff service
Priority boarding service
Staff assistance on arrival
Transfer service assistance
Arrival lounge facilities
Priority baggage service

Business Class Lounge - Rome Fiumicino Airport

Ambience and exclusivity
Seat availability and comfort
Standard of washrooms
Standard of shower facilities
Cleanliness of lounge areas
A la carte dining option
Choice of hot and cold food
Quality of food served
Choice of wines and beverages
WiFi service
Access to power / charging points
Friendliness of staff service
Staff service efficiency
Staff Language skills
Total staff service hospitality

Onboard Product - Long haul

Seat comfort and personal space
Cabin safety information / video
Comfort items : duvet, pillows, turndown
Cabin and seat cleanliness
Cabin temperatures
Washroom cleanliness
Amenity kit and washroom amenities
Inflight entertainment
Onboard WiFi and connectivity
Quality of meals served
Flexibility of meal service
Quality of wines & beverages
Magazines and newspapers

Onboard Product - Short haul

Seat comfort
Cabin safety information / video
Comfort items : pillow, blanket etc
Cabin and seat cleanliness
Washroom cleanliness
Inflight Entertainment
Onboard WiFi and connectivity
Quality of meals served
Selection of wines & beverages
Magazines and newspapers

Cabin Staff Service - Long haul

Attention to cabin safety
Service skills and proficiency
Speed and timing of service
Enthusiasm and friendliness
Service hospitality
Personalisation of service
Interaction with customers
Language skills
Cabin presence and attention
Responding to customer requests
Quality consistency among staff

Cabin Staff Service - Short haul

Attention to cabin safety
Service skills and proficiency
Speed and timing of services
Enthusiasm and friendliness
Service hospitality
Interaction with customers
Language skills
Responding to customer requests
Quality consistency among staff
Premium Economy

Airport Services - Rome Fiumicino Airport

Priority check-in facilities
Check-in staff service
Priority boarding options
Boarding efficiency
Staff assistance on arrival
Transfer service assistance
Baggage delivery times

Onboard Product - Long haul

Seat comfort
Cabin safety information / video
Comfort items : blanket, pillow etc
Cabin and seat cleanliness
Cabin temperatures
Washroom cleanliness
Amenity kit and washroom amenities
Inflight Entertainment
Onboard WiFi and connectivity
Quality of meals served
Quantity of food served
Selection of wines & beverages

Cabin Staff Service - Long haul

Attention to cabin safety
Service skills and proficiency
Speed and timing of service
Enthusiasm and friendliness
Service hospitality
Interaction with customers
Language skills
Cabin presence and attention
Responding to customer requests
Quality consistency among staff
Economy Class

Airport Services - Rome Fiumicino Airport

Check-in facilities
Check-in staff service
Boarding efficiency
Staff assistance on arrival
Transfer service assistance
Baggage delivery times

Onboard Product - Long haul

Seat comfort
Cabin safety information / video
Comfort items : blanket, pillow etc
Cabin and seat cleanliness
Cabin temperatures
Washroom cleanliness
Washroom amenities
Inflight Entertainment
Onboard WiFi and connectivity
Quality of meals served
Quantity of food served
Selection of wines & beverages

Onboard Product - Short haul

Seat comfort
Cabin safety information / video
Cabin and seat cleanliness
Washroom cleanliness
Inflight Entertainment
Onboard WiFi and connectivity
Complimentary meals / snacks
Complimentary beverages
Buy onboard F&B prices

Cabin Staff Service - Long haul

Attention to cabin safety
Service skills and proficiency
Speed and timing of service
Enthusiasm and friendliness
Service hospitality
Interaction with customers
Language skills
Cabin presence and attention
Responding to customer requests
Quality consistency among staff

Cabin Staff Service - Short haul

Attention to cabin safety
Service skills and proficiency
Speed and timing of services
Enthusiasm and friendliness
Service hospitality
Interaction with customers
Language skills
Responding to customer requests
Quality consistency among staff

Disclaimer

The Ratings shown on this website show headline extracts of the key areas used in final assessment and grading. Whilst every effort has been made to ensure the accuracy of the information contained in our web pages, the content is naturally subject to change and Skytrax cannot guarantee its accuracy or currency. We reserve the right to make changes to the information on the site without notice.

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