Kuwait Airways
Kuwait Airways is Certified as a 3-Star Airline for the quality of its airport and onboard product and staff service. Product rating includes seats, amenities, food & beverages, IFE, cleanliness etc, and service rating is for both cabin staff and ground staff.
“Kuwait Airways falls below the standard of other carriers in the Middle East, offering passengers a sub-standard product in a number of areas. Whilst a corporate re-brand and newer aircraft will improve levels of passenger comfort onboard, areas such as cabin crew service and poor ground service at Kuwait airport, tend to undermine these changes.”
Kuwait Airways
Kuwait Airways Rating Summary
Long haul
First Class
Business Class
Economy Class
Short haul
First Class
Business Class
Economy Class
Related to Kuwait Airways Ranking
Kuwait Airways Rating Analysis
First Class
Airport Services - Kuwait
Premium check-in facilities
Check-in staff service
Priority boarding service
Staff assistance on arrival
Transfer service assistance
Priority baggage service
First Class Lounge - Dasman Lounge
Ambience and exclusivity
Seat availability and comfort
Standard of washrooms
Cleanliness of lounge areas
Choice of hot and cold food
Quality of food served
Quality / choice of beverages
WiFi service
Access to power / charging points
Friendliness of staff service
Staff service efficiency
Staff Language skills
Total staff service hospitality
Onboard Product - Long haul
Seat comfort and personal space
Cabin safety information / video
Comfort items : duvet, pillows, turndown
Cabin and seat cleanliness
Cabin temperatures
Washroom cleanliness
Amenity kit and washroom amenities
Inflight entertainment
Quality of meals served
Flexibility of meal service
Quality / choice of beverages
Magazines and newspapers
Onboard Product - Short haul
Seat comfort
Cabin safety information / video
Comfort items : pillow, blanket
Cabin and seat cleanliness
Washroom cleanliness
Inflight Entertainment
Quality of meals served
Quality / choice of beverages
Magazines and newspapers
Cabin Staff Service - Long haul
Attention to cabin safety
Service skills and proficiency
Speed and timing of service
Enthusiasm and friendliness
Service hospitality
Personalisation of service
Interaction with customers
Language skills
Cabin presence and attention
Responding to customer requests
Quality consistency among staff
Cabin Staff Service - Short haul
Attention to cabin safety
Service skills and proficiency
Speed and timing of services
Enthusiasm and friendliness
Service hospitality
Interaction with customers
Language skills
Responding to customer requests
Quality consistency among staff
Business Class
Airport Services - Kuwait
Premium check-in facilities
Check-in staff service
Priority boarding service
Staff assistance on arrival
Transfer service assistance
Priority baggage service
Business Class Lounge - Dasman Lounge
Ambience and exclusivity
Seat availability and comfort
Standard of washrooms
Cleanliness of lounge areas
Choice of hot and cold food
Quality of food served
Quality / choice of beverages
WiFi service
Access to power / charging points
Friendliness of staff service
Staff service efficiency
Staff Language skills
Total staff service hospitality
Onboard Product - Long haul
Seat comfort and personal space
Cabin safety information / video
Comfort items : duvet, pillows, turndown
Cabin and seat cleanliness
Cabin temperatures
Washroom cleanliness
Amenity kit and washroom amenities
Inflight entertainment
Quality of meals served
Flexibility of meal service
Quality / choice of beverages
Magazines and newspapers
Onboard Product - Short haul
Seat comfort
Cabin safety information / video
Comfort items : pillow, blanket
Cabin and seat cleanliness
Washroom cleanliness
Inflight Entertainment
Quality of meals served
Quality / choice of beverages
Magazines and newspapers
Cabin Staff Service - Long haul
Attention to cabin safety
Service skills and proficiency
Speed and timing of service
Enthusiasm and friendliness
Service hospitality
Personalisation of service
Interaction with customers
Language skills
Cabin presence and attention
Responding to customer requests
Quality consistency among staff
Cabin Staff Service - Short haul
Attention to cabin safety
Service skills and proficiency
Speed and timing of services
Enthusiasm and friendliness
Service hospitality
Interaction with customers
Language skills
Responding to customer requests
Quality consistency among staff
Economy Class
Airport Services - Kuwait
Check-in facilities
Check-in staff service
Boarding efficiency
Staff assistance on arrival
Transfer service assistance
Baggage delivery times
Onboard Product - Long haul
Seat comfort
Cabin safety information / video
Comfort items : blanket, pillow
Cabin and seat cleanliness
Cabin temperatures
Washroom cleanliness
Washroom amenities
Inflight Entertainment
Quality of meals served
Quantity of food served
Quality / choice of beverages
Onboard Product - Short haul
Seat comfort
Cabin safety information / video
Cabin and seat cleanliness
Washroom cleanliness
Inflight Entertainment
Complimentary meals / snacks
Complimentary beverages
Cabin Staff Service - Long haul
Attention to cabin safety
Service skills and proficiency
Speed and timing of service
Enthusiasm and friendliness
Service hospitality
Interaction with customers
Language skills
Cabin presence and attention
Responding to customer requests
Quality consistency among staff
Cabin Staff Service - Short haul
Attention to cabin safety
Service skills and proficiency
Speed and timing of services
Enthusiasm and friendliness
Service hospitality
Interaction with customers
Language skills
Responding to customer requests
Quality consistency among staff
Disclaimer
The Ratings shown on this website show headline extracts of the key areas used in final assessment and grading. Whilst every effort has been made to ensure the accuracy of the information contained in our web pages, the content is naturally subject to change and Skytrax cannot guarantee its accuracy or currency. We reserve the right to make changes to the information on the site without notice.
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