La Compagnie

La Compagnie is Certified as a 4-Star Airline for the quality of its airport and onboard product and staff service. Product rating includes seats, amenities, food & beverages, IFE, cleanliness etc, and service rating is for both cabin staff and ground staff.

“La Compagnie provides all-Business Class service between France and New York. Since the airline introduced new A321LR the onboard product has improved significantly. Meals choice is limited but quality good, as is the bar selection. WiFi and IFE are satisfactory. Staff can be quite friendly and interactive but sometimes lack attention and personalisation.”

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La Compagnie
skytrax 4 star airline logo

La Compagnie Rating Summary

Long haul

Business Class

La Compagnie Rating Analysis

Business Class

Airport Services - Paris Orly

Premium check-in facilities
Check-in staff service
Priority boarding service
Staff assistance on arrival
Priority baggage service

Business Class Lounge - Salon Icare

Ambience and exclusivity
Seat availability and comfort
Standard of washrooms
Cleanliness of lounge areas
Choice of hot and cold food
Quality of food served
Choice of wines and beverages
WiFi service
Access to power / charging points
Friendliness of staff service
Staff service efficiency
Staff Language skills
Total staff service hospitality

Onboard Product - Long haul

Seat comfort and personal space
Cabin safety information / video
Comfort items : duvet, pillows, turndown
Cabin and seat cleanliness
Cabin temperatures
Washroom cleanliness
Amenity kit and washroom amenities
Inflight entertainment
WiFi service
Quality of meals served
Flexibility of meal service
Quality of wines & beverages
Magazines and newspapers

Cabin Staff Service - Long haul

Attention to cabin safety
Service skills and proficiency
Speed and timing of service
Enthusiasm and friendliness
Service hospitality
Personalisation of service
Interaction with customers
Language skills
Cabin presence and attention
Responding to customer requests
Quality consistency among staff

Disclaimer

The Ratings shown on this website show headline extracts of the key areas used in final assessment and grading. Whilst every effort has been made to ensure the accuracy of the information contained in our web pages, the content is naturally subject to change and Skytrax cannot guarantee its accuracy or currency. We reserve the right to make changes to the information on the site without notice.

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