Mandarin Airlines

Mandarin Airlines is Certified as a 4-Star Regional Airline for the quality of its airport and onboard product and staff service. Product rating includes seats, amenities, food & beverages, cleanliness etc, and service rating is for both cabin staff and ground staff.

“A regional carrier owned by China Airlines serving short-haul domestic and international routes. Onboard comfort standards are good for the E190 and ATR fleet, and legroom and cleanliness are above average. A hot meal of good quality is provided,  served with hot and cold drinks. Staff are friendly and efficient and most have acceptable English language skills.”

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Mandarin Airlines

Mandarin Airlines Rating Summary

Short haul

Economy Class

Mandarin Airlines Rating Analysis

Economy Class

Airport Services - Taipei Songshan

Check-in facilities
Check-in staff service
Boarding efficiency
Staff assistance on arrival
Transfer service assistance
Baggage delivery times

Onboard Product - Short haul

Seat comfort
Cabin safety information / video
Cabin and seat cleanliness
Washroom cleanliness
Complimentary meals / snacks
Complimentary beverages

Cabin Staff Service - Short haul

Attention to cabin safety
Service skills and proficiency
Speed and timing of services
Enthusiasm and friendliness
Service hospitality
Interaction with customers
Language skills
Responding to customer requests
Quality consistency among staff


The Ratings shown on this website show headline extracts of the key areas used in final assessment and grading. Whilst every effort has been made to ensure the accuracy of the information contained in our web pages, the content is naturally subject to change and Skytrax cannot guarantee its accuracy or currency. We reserve the right to make changes to the information on the site without notice.

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