SATA Azores Airlines

SATA Azores Airlines is Certified as a 3-Star Airline for the quality of its airport and onboard product and staff service. Product rating includes seats, amenities, food & beverages, IFE, cleanliness etc, and service rating is for both cabin staff and ground staff.

“Operating A320 and A321 aircraft, Azores Airlines onboard product standards are good for shorter European flights but less so for N America routes, particularly in Business which is not suited for medium-haul. Airport staff service in Ponta Delgada is reasonable, but the SATA lounge is sub-standard. Onboard flights, the meal standards are quite good, IFE is not extensive and has to be streamed onto your device. Cabin staff service lacks consistency which impacts the overall rating.”

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SATA Azores Airlines
skytrax 3 star airline logo

SATA Azores Airlines Rating Summary

North America

Business Class
Economy Class

Short haul

Business Class
Economy Class

SATA Azores Airlines Rating Analysis

Business Class

Airport Services - Ponta Delgada

Premium check-in facilities
Check-in staff service
Priority boarding service
Staff assistance on arrival
Transfer service assistance
Priority baggage service

Business Class Lounge - SATA Lounge

Ambience and exclusivity
Seat availability and comfort
Standard of washrooms
Cleanliness of lounge areas
Choice of hot and cold food
Quality of food served
Choice of wines and beverages
WiFi service
Access to power / charging points
Friendliness of staff service
Staff service efficiency
Staff Language skills
Total staff service hospitality

Onboard Product

Seat comfort - N America
Seat comfort - Europe
Cabin safety information / video
Comfort items : duvet, pillows
Cabin and seat cleanliness
Cabin temperatures
Washroom cleanliness
Amenity kit and washroom amenities
Inflight entertainment : App streaming
WiFi service
Quality of meals served
Flexibility of meal service
Quality of wines & beverages
Magazines and newspapers

Cabin Staff Service

Attention to cabin safety
Service skills and proficiency
Speed and timing of service
Enthusiasm and friendliness
Service hospitality
Personalisation of service
Interaction with customers
Language skills
Cabin presence and attention
Responding to customer requests
Quality consistency among staff
Economy Class

Airport Services - Ponta Delgada

Check-in facilities
Check-in staff service
Boarding efficiency
Staff assistance on arrival
Transfer service assistance
Baggage delivery times

Onboard Product

Seat comfort
Cabin safety information / video
Comfort items : blanket, pillow
Cabin and seat cleanliness
Cabin temperatures
Washroom cleanliness
Inflight Entertainment : App streaming
WiFi service
Quality of meals served
Quantity of food served
Selection of wines & beverages

Cabin Staff Service

Attention to cabin safety
Service skills and proficiency
Speed and timing of service
Enthusiasm and friendliness
Service hospitality
Interaction with customers
Language skills
Cabin presence and attention
Responding to customer requests
Quality consistency among staff

Disclaimer

The Ratings shown on this website show headline extracts of the key areas used in final assessment and grading. Whilst every effort has been made to ensure the accuracy of the information contained in our web pages, the content is naturally subject to change and Skytrax cannot guarantee its accuracy or currency. We reserve the right to make changes to the information on the site without notice.

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