SATA Azores Airlines
SATA Azores Airlines is Certified as a 3-Star Airline for the quality of its airport and onboard product and staff service. Product rating includes seats, amenities, food & beverages, IFE, cleanliness etc, and service rating is for both cabin staff and ground staff.
“Operating A320 and A321 aircraft, Azores Airlines onboard product standards are good for shorter European flights but less so for N America routes, particularly in Business which is not suited for medium-haul. Airport staff service in Ponta Delgada is reasonable, but the SATA lounge is sub-standard. Onboard flights, the meal standards are quite good, IFE is not extensive and has to be streamed onto your device. Cabin staff service lacks consistency which impacts the overall rating.”