SilkAir

SilkAir is Certified as a 4-Star Airline for the quality of its airport and onboard product and staff service. Product rating includes seats, amenities, food & beverages, IFE, cleanliness etc, and service rating is for both cabin staff and ground staff.

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SilkAir

SilkAir Rating Summary

Short haul

Business Class

Economy Class

Related to SilkAir Ranking

Airline

Singapore Airlines

Asia

Airport

Singapore Changi Airport

Asia

SilkAir Rating Analysis

Business Class

Airport Services - Singapore

Premium check-in facilities

Check-in staff service

Priority boarding service

Staff assistance on arrival

Transfer service assistance

Priority baggage service

Business Class Lounge - SilverKris Lounge

Ambience and exclusivity

Seat availability and comfort

Standard of washrooms

Standard of shower facilities

Cleanliness of lounge areas

Choice of hot and cold food

Quality of food served

Choice of wines and beverages

WiFi service

Access to power / charging points

Friendliness of staff service

Staff service efficiency

Staff Language skills

Total staff service hospitality

Onboard Product - Short haul

Seat comfort

Cabin safety information / video

Comfort items : pillow, blanket

Cabin and seat cleanliness

Washroom cleanliness

Inflight Entertainment : App streaming

Quality of meals served

Selection of wines & beverages

Magazines and newspapers

Cabin Staff Service - Short haul

Attention to cabin safety

Service skills and proficiency

Speed and timing of services

Enthusiasm and friendliness

Service hospitality

Interaction with customers

Language skills

Responding to customer requests

Quality consistency among staff

Economy Class

Airport Services - Singapore

Check-in facilities

Check-in staff service

Boarding efficiency

Staff assistance on arrival

Transfer service assistance

Baggage delivery times

Onboard Product - Short haul

Seat comfort

Cabin safety information / video

Cabin and seat cleanliness

Washroom cleanliness

Inflight Entertainment : App streaming

Complimentary meals / snacks

Complimentary beverages

Cabin Staff Service - Short haul

Attention to cabin safety

Service skills and proficiency

Speed and timing of services

Enthusiasm and friendliness

Service hospitality

Interaction with customers

Language skills

Responding to customer requests

Quality consistency among staff

Disclaimer

The Airline Ratings shown on this website show headline extracts of the key areas used in final assessment and grading. Whilst every effort has been made to ensure the accuracy of the information contained in our web pages, the content is naturally subject to change and Skytrax cannot guarantee its accuracy or currency. We reserve the right to make changes to the information on the site without notice.

Related to SilkAir Ranking

Airline

Singapore Airlines

Asia

Airport

Singapore Changi Airport

Asia

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