Chiang Mai International Airport

Chiang Mai International Airport is certified as a 3-Star Regional Airport for facilities, comfort, cleanliness, shopping, food & beverages, staff service and security / immigration.

“A busy regional airport handling about 11 million passengers, the domestic terminal is fair but for international flights the facilities are poor. Security and immigration processes can require long waiting times, and service at these official functions is poor. Overall it achieves a weak 3-Star Rating.”

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Chiang Mai International Airport
skytrax 3 star regional airport logo

Chiang Mai Airport Rating Summary

Chiang Mai Airport

Chiang Mai Airport Rating Analysis

Chiang Mai Airport

Ground Transportation

Public Transport options
Distance to public transport
Airport taxi service
Car Rental

Security Screening

Screening guide signage
Waiting times
Service efficiency
Staff attitude and courtesy
Staff language skills

Immigration Service

Waiting times - arrivals
Waiting times - departures
Staff attitude and courtesy
Staff language skills

Wayfinding & Signage

Ease of wayfinding - arrivals
Ease of wayfinding - departures
Clarity of signs & symbols
Signage language choices
FIDS : positioning in terminal
FIDS : clarity of display
Terminal maps
Airport "help" staff
Info / Help counter service

Arrival

Walking distances
Availability of toilets
Baggage hall facilities
Baggage delivery times
Baggage carts
Meet and greet facilities

Departure

Signage to check-in
Congestion around check-in
Queuing systems
Seating near check-in
Premium check-in facility
Signage to security / departures

Terminal Comfort

Congestion around terminal
Air temperature
Décor and condition
Seat availability
Seat types and comfort
Access to power / charging points
Cleanliness of seats
Cleanliness of washrooms
Cleanliness of public areas
PRM washrooms
Baby changing rooms

Terminal Facilities

Clarity of airport PA's
PA language translations
ATM availability
WiFi : ease of log-in
WiFi : free time allowance
Children's Play area
Quiet / relaxation areas
Other leisure facilities
Vending machines

Shopping Facilities

Selection of shops : landside Domestic
Selection of shops : airside Domestic
Selection of shops : landside International
Selection of shops : airside International
Choice of mid-price shops
Choice of luxury brands
Staff service in shops

Food & Beverage

Food and beverage choice : Domestic landside
Fast food choice : Domestic landside
International brands : Domestic landside
Food and beverage choice : Domestic airside
Fast food choice : Domestic airside
International brands : Domestic airside
Food and beverage choice : International landside
Fast food choice : International landside
International brands : International landside
Food and beverage choice : International airside
Fast food choice : International airside
International brands : International airside
Food and beverage : cleanliness
Food and beverage : prices
Food and beverage : staff service

Disclaimer

The Airport Ratings shown on this website show headline extracts of the key areas used in final assessment and grading. Whilst every effort has been made to ensure the accuracy of the information contained in our web pages, the content is naturally subject to change and Skytrax cannot guarantee its accuracy or currency. We reserve the right to make changes to the information on the site without notice.

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