Chicago O’Hare International Airport

Chicago O’Hare International Airport is Certified with the 3-Star Airport Rating for facilities, comfort and cleanliness, shopping, food & beverages and staff service.

“Chicago is conveniently connected to the city’s mass transport system – however, the failure to appropriately renovate the internal terminal connector transit has meant a high degree of inconvenience and delays for passengers. Terminal interiors are relatively dated and the range of seating and integrated power supply is considered poor.”

» Explaining Star Rating levels

» A-Z of Airport Ratings

Chicago O’Hare International Airport

Chicago O'Hare Airport Rating Summary

Terminal 1

Terminal 2

Terminal 3

Terminal 5

Related to Chicago O'Hare Airport Ranking

Airline

United Airlines

North America

Airline

American Airlines

North America

Airport

New York John F. Kennedy International Airport

North America

Chicago O'Hare Airport Rating Analysis

Chicago O'Hare Airport

Ground Transportation

Public Transport options

Distance to public transport

Airport taxi service

Car Rental

Security Screening

Screening guide signage

Waiting times

Service efficiency

Staff attitude and courtesy

Staff language skills

FastTrack security

Immigration Service

Waiting times - arrivals

Staff attitude and courtesy

Staff language skills

Wayfinding & Signage

Ease of wayfinding - arrivals

Ease of wayfinding - transfer

Ease of wayfinding - departures

Clarity of signs & symbols

Signage language choices

FIDS : positioning in terminal

FIDS : clarity of display

Terminal maps

Airport "help" staff

Info / Help counter service

Arrival

Walking distances

Availability of toilets

Baggage hall facilities

Baggage delivery times

Baggage carts

Meet and greet facilities

Departure

Signage to check-in

Congestion around check-in

Queuing systems

Seating near check-in

Premium check-in facility

Signage to security / departures

Transfer

Walking distances

Signage to transfer areas

Transfer security screening

Ease of transfer process

Terminal Comfort

Congestion around terminal

Air temperature

Décor and condition

Seat availability

Seat types and comfort

Access to power / charging points

Cleanliness of seats

Cleanliness of washrooms

Cleanliness of public areas

PRM washrooms

Baby changing rooms

Terminal Facilities

Clarity of airport PA's

PA language translations

ATM availability

WiFi : ease of log-in

WiFi : free time allowance

Children's Play area

Quiet / relaxation areas

Hilton Chicago O'Hare Airport

Other leisure facilities

Vending machines

Shopping Facilities

Selection of shops : landside

Selection of shops : airside

Choice of mid-price shops

Choice of luxury brands

Staff service in shops

Food & Beverage

Food and beverage choice : landside

Fast food choice : landside

International brands : landside

Food and beverage choice : airside

Fast food choice : airside

International brands : airside

Food and beverage : cleanliness

Food and beverage : prices

Food and beverage : staff service

Disclaimer

The Airport Ratings shown on this website show headline extracts of the key areas used in final assessment and grading. Whilst every effort has been made to ensure the accuracy of the information contained in our web pages, the content is naturally subject to change and Skytrax cannot guarantee its accuracy or currency. We reserve the right to make changes to the information on the site without notice.

Related to Chicago O'Hare Airport Ranking

Airline

United Airlines

North America

Airline

American Airlines

North America

Airport

New York John F. Kennedy International Airport

North America

Cookie	Duration	Description
cookielawinfo-checkbox-advertisement	1 year	Set by the GDPR Cookie Consent plugin, this cookie is used to record the user consent for the cookies in the "Advertisement" category .
cookielawinfo-checkbox-analytics	11 months	This cookie is set by GDPR Cookie Consent plugin. The cookie is used to store the user consent for the cookies in the category "Analytics".
cookielawinfo-checkbox-functional	11 months	The cookie is set by GDPR cookie consent to record the user consent for the cookies in the category "Functional".
cookielawinfo-checkbox-necessary	11 months	This cookie is set by GDPR Cookie Consent plugin. The cookies is used to store the user consent for the cookies in the category "Necessary".
cookielawinfo-checkbox-others	11 months	This cookie is set by GDPR Cookie Consent plugin. The cookie is used to store the user consent for the cookies in the category "Other.
cookielawinfo-checkbox-performance	11 months	This cookie is set by GDPR Cookie Consent plugin. The cookie is used to store the user consent for the cookies in the category "Performance".
CookieLawInfoConsent	1 year	CookieYes sets this cookie to record the default button state of the corresponding category and the status of CCPA. It works only in coordination with the primary cookie.
viewed_cookie_policy	11 months	The cookie is set by the GDPR Cookie Consent plugin and is used to store whether or not user has consented to the use of cookies. It does not store any personal data.

Cookie	Duration	Description
__gads	1 year 24 days	The __gads cookie, set by Google, is stored under DoubleClick domain and tracks the number of times users see an advert, measures the success of the campaign and calculates its revenue. This cookie can only be read from the domain they are set on and will not track any data while browsing through other sites.
_ga	2 years	The _ga cookie, installed by Google Analytics, calculates visitor, session and campaign data and also keeps track of site usage for the site's analytics report. The cookie stores information anonymously and assigns a randomly generated number to recognize unique visitors.
_gid	1 day	Installed by Google Analytics, _gid cookie stores information on how visitors use a website, while also creating an analytics report of the website's performance. Some of the data that are collected include the number of visitors, their source, and the pages they visit anonymously.
CONSENT	2 years	YouTube sets this cookie via embedded youtube-videos and registers anonymous statistical data.

Cookie	Duration	Description
DSID	1 hour	This cookie is set by DoubleClick to note the user's specific user identity. It contains a hashed/encrypted unique ID.
IDE	1 year 24 days	Google DoubleClick IDE cookies are used to store information about how the user uses the website to present them with relevant ads and according to the user profile.
test_cookie	15 minutes	The test_cookie is set by doubleclick.net and is used to determine if the user's browser supports cookies.
VISITOR_INFO1_LIVE	5 months 27 days	A cookie set by YouTube to measure bandwidth that determines whether the user gets the new or old player interface.
YSC	session	YSC cookie is set by Youtube and is used to track the views of embedded videos on Youtube pages.
yt-remote-connected-devices	never	YouTube sets this cookie to store the video preferences of the user using embedded YouTube video.
yt-remote-device-id	never	YouTube sets this cookie to store the video preferences of the user using embedded YouTube video.
yt.innertube::nextId	never	YouTube sets this cookie to register a unique ID to store data on what videos from YouTube the user has seen.
yt.innertube::requests	never	YouTube sets this cookie to register a unique ID to store data on what videos from YouTube the user has seen.

Cookie	Duration	Description
GoogleAdServingTest	session	No description
VISITOR_PRIVACY_METADATA	6 months	Description is currently not available.