Frankfurt Airport 4-Star COVID-19 Airport Safety Rating

Frankfurt Airport is certified with the 4-Star COVID-19 Airport Safety Rating for the standard of safety measures and improved hygiene processes introduced to help reduce the spread of Coronavirus.

Skytrax COVID-19 Airport Safety Rating is the world’s only assessment and certification of airport health and safety measures during the coronavirus pandemic that is based on professional and scientific investigation of the actual standards being provided at the airport

The COVID-19 Airport Rating includes cleaning and disinfection procedures and consistency, social distancing policies and control, face mask usage, sanitiser availability, standard and use of PPE by staff in the airport, and other hygiene improvement systems.

Frankfurt Airport 4-Star COVID-19 Airport Safety Rating

COVID-19 Safety Certification

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COVID-19 Rating Analysis

Frankfurt Airport COVID-19 Rating

COVID-19 Procedures

COVID-19 information signage
Terminal access rules enforced
COVID testing facilities
Temperature checks
Customer face masks required
Face mask usage enforced
PPE vending availability
Hand sanitiser availability
Hand sanitiser prominence & utility
Social distancing markings & signage
Social distancing enforcement
Social distancing seat markings
Enhanced terminal airflow & filtering
Public areas cleanliness & monitoring
Washrooms cleanliness & monitoring
F&B areas cleanliness & monitoring
Security processing - hygiene policies
Security processing - staff PPE compliance
Immigration processing - staff PPE compliance
Other airport staff - PPE compliance
Shop/F&B capacity monitoring

ATP Testing used in COVID-19 Rating

» Cleanliness ratings incorporate on-site ATP Test results
View Summary

COVID-19 Procedures

The audit assessed Terminal 1 which the airport operator Fraport is using for the current times of reduced flights. Frankfurt Airport currently delivers a number of Best Practice examples of COVID-19 protection measures, and this is observed to be particularly thorough in check-in, and baggage reclaim areas, as well as for the consistency of social distancing seat markers, which are clear and appealing. The airport has developed an excellent COVID-19 information brand, and the primary inconsistency observed is the lack of regular guidance for shopping and dining measures and restrictions at the different outlets. Similarly, the ambition and quality of the airport provided hand sanitiser system is also at Best Practice, but the sum total of units is too low in the gate areas. Skytrax identified a number of high-contact points such as children’s play facilities, ATMs, ticket kiosks where the facility is not within proximity, and also noted unreliable standards of sanitiser being available in shops, dining, and facilities counters, where the operator has not installed appropriate dispensers. Frankfurt has an excellent system of COVID testing, and the key observation is the strong quality of signage and guidance for customers towards the facilities, and the high level of organisation in processing passengers. The overall standard of cleanliness in the different terminal areas remains mainly consistent with previously observed quality levels for the airport. This is referenced by the modest number of cleaning staff observed during the audit period, some minor issues with litter clearance seating areas, and ATP testing scores which demonstrate the sanitising frequency of high-contact points could be better. Equally, when assessing standards table cleaning between customers in F&B outlets there was irregularity in the frequency of checks, and quality of maintenance being applied.

Disclaimer

The Ratings shown on this website show headline extracts of the key areas used in final assessment and grading. Whilst every effort has been made to ensure the accuracy of the information contained in our web pages, the content is naturally subject to change and Skytrax cannot guarantee its accuracy or currency. We reserve the right to make changes to the information on the site without notice.

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