Frankfurt Airport

Frankfurt Airport is Certified with the 4-Star Airport Rating for facilities, terminal comfort and cleanliness, shopping, food & beverages and staff service.

“The airport has made substantial improvements in recent years, and both T1 and T2 now offer an excellent range of facilities, both landside and airside. T1 is a large terminal that can be confusing for some transit customers, but further improvements are due that should improve wayfinding. Security processing queues and waiting times can be extensive.”

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Frankfurt Airport
skytrax 4 star airport logo

Frankfurt Airport Rating Summary

Terminal 1
Terminal 2

Frankfurt Airport Rating Analysis

Terminal 1

Ground Transportation

Public Transport options
Distance to public transport
Airport taxi service
Car Rental

Security Screening

Screening guide signage
Waiting times
Service efficiency
Staff attitude and courtesy
Staff language skills
FastTrack security

Immigration Service

Waiting times - arrivals
Waiting times - departures
Staff attitude and courtesy
Staff language skills

Wayfinding & Signage

Ease of wayfinding - arrivals
Ease of wayfinding - transfer
Ease of wayfinding - departures
Clarity of signs & symbols
Signage language choices
FIDS : positioning in terminal
FIDS : clarity of display
Terminal maps
Airport App navigation
Airport "help" staff
Info Kiosks
Info / Help counter service

Arrival

Walking distances
Availability of toilets
Baggage hall facilities
Baggage delivery times
Baggage carts
Meet and greet facilities

Departure

Signage to check-in
Congestion around check-in
Queuing systems
Seating near check-in
Premium check-in facility
Signage to security / departures

Transfer

Walking distances
Signage to transfer areas
Transfer security screening
Transfer waiting area
Rest area for transfer customers
Ease of transfer process

Terminal Comfort

Congestion around terminal
Air temperature
Décor and condition
Seat availability
Seat types and comfort
Access to power / charging points
Cleanliness of seats
Cleanliness of washrooms
Cleanliness of public areas
PRM washrooms
Baby changing rooms
Games zone
Cinema / TV areas
Quiet Room

Terminal Facilities

Clarity of airport PA's
PA language translations
ATM availability
WiFi : ease of log-in
WiFi : free time allowance
Internet kiosk facilities
Children's Play area
Shower facilities
Quiet / relaxation areas
Transit hotel standards : airside
Transit hotel prices : airside
Sheraton Frankfurt Airport Hotel
Vending machines

Shopping Facilities

Selection of shops : landside
Selection of shops : airside
Choice of mid-price shops
Choice of luxury brands
Staff service in shops

Food & Beverage

Food and beverage choice : landside
Fast food choice : landside
International brands : landside
Food and beverage choice : airside
Fast food choice : airside
International brands : airside
Food and beverage : cleanliness
Food and beverage : prices
Food and beverage : staff service
Terminal 2

Ground Transportation

Public Transport options
Distance to public transport
Airport taxi service
Car Rental

Security Screening

Screening guide signage
Waiting times
Service efficiency
Staff attitude and courtesy
Staff language skills
FastTrack security

Immigration Service

Waiting times - arrivals
Waiting times - departures
Staff attitude and courtesy
Staff language skills

Wayfinding & Signage

Ease of wayfinding - arrivals
Ease of wayfinding - transfer
Ease of wayfinding - departures
Clarity of signs & symbols
Signage language choices
FIDS : positioning in terminal
FIDS : clarity of display
Terminal maps
Airport App navigation
Airport "help" staff
Info Kiosks
Info / Help counter service

Arrival

Walking distances
Availability of toilets
Baggage hall facilities
Baggage delivery times
Baggage carts
Meet and greet facilities

Departure

Signage to check-in
Congestion around check-in
Queuing systems
Seating near check-in
Premium check-in facility
Signage to security / departures

Transfer

Walking distances
Signage to transfer areas
Rest area for transfer customers
Ease of transfer process

Terminal Comfort

Congestion around terminal
Air temperature
Décor and condition
Seat availability
Seat types and comfort
Access to power / charging points
Cleanliness of seats
Cleanliness of washrooms
Cleanliness of public areas
PRM washrooms
Baby changing rooms

Terminal Facilities

Clarity of airport PA's
PA language translations
ATM availability
WiFi : ease of log-in
WiFi : free time allowance
Internet kiosk facilities
Children's Play area
Shower facilities
Quiet / relaxation areas
Other leisure facilities
Vending machines

Shopping Facilities

Selection of shops : landside
Selection of shops : airside
Choice of mid-price shops
Choice of luxury brands
Staff service in shops

Food & Beverage

Food and beverage choice : landside
Fast food choice : landside
International brands : landside
Food and beverage choice : airside
Fast food choice : airside
International brands : airside
Food and beverage : cleanliness
Food and beverage : prices
Food and beverage : staff service

Disclaimer

The Airport Ratings shown on this website show headline extracts of the key areas used in final assessment and grading. Whilst every effort has been made to ensure the accuracy of the information contained in our web pages, the content is naturally subject to change and Skytrax cannot guarantee its accuracy or currency. We reserve the right to make changes to the information on the site without notice.

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