Shenzhen Bao’an International Airport

Shenzhen Bao’an International Airport 深圳宝安国际机场 is Certified with the exclusive 5-Star Airport Rating for terminal comfort and cleanliness, airport facilities, shopping, food & beverages, staff service, and security / immigration.

“Shenzhen Bao’an International Airport has introduced a wide range of improvements and upgrading throughout 2020 and 2021, and is now delivering a very high standard of airport service and facilities, and amongst the best in China. With a further satellite extension due to open at the of 2021, the airport is committed to delivering a 5-Star experience to customers.”

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Shenzhen Bao’an International Airport
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Shenzhen Airport Rating Summary

Shenzhen Bao'an Airport

Shenzhen Airport Rating Analysis

Shenzhen Bao'an Airport

Ground Transportation

Public Transport options
Distance to public transport
Airport taxi service
Car Rental

Security Screening

Screening guide signage
Waiting times - domestic
Waiting times - international
Service efficiency
Staff attitude and courtesy
Staff language skills
FastTrack security

Immigration Service

Waiting times - arrivals
Waiting times - departures
Staff attitude and courtesy
Staff language skills

Wayfinding & Signage

Ease of wayfinding - arrivals
Ease of wayfinding - transfer
Ease of wayfinding - departures
Clarity of signs & symbols
Signage language choices
FIDS : positioning in terminal
FIDS : clarity of display
Terminal maps
Airport "help" staff
Info Kiosks
Info / Help counter service


Walking distances
Availability of toilets
Baggage hall facilities
Baggage delivery times
Baggage carts
Meet and greet facilities


Signage to check-in
Congestion around check-in
Queuing systems
Seating near check-in
Premium check-in facility
Signage to security / departures - domestic
Signage to security / departures - international


Walking distances
Signage to transfer areas
Transfer security screening
Transfer waiting area
Rest area for transfer customers
Ease of transfer process

Terminal Comfort

Congestion around terminal
Air temperature
Décor and condition
Seat availability
Seat types and comfort
Access to power / charging points
Cleanliness of seats
Cleanliness of washrooms
Cleanliness of public areas
PRM washrooms
Baby changing rooms

Terminal Facilities

Clarity of airport PA's
PA language translations
ATM availability
WiFi : ease of log-in
WiFi : free time allowance
Internet kiosk facilities
Children's Play area - domestic
Quiet / relaxation areas
Hyatt Regency Shenzhen Airport
Other leisure facilities
Vending machines

Shopping Facilities

Selection of shops : landside
Selection of shops : airside domestic
Selection of shops : airside international
Choice of mid-price shops
Choice of luxury brands : airside domestic
Choice of luxury brands : airside international
Staff service in shops

Food & Beverage

Food and beverage choice : landside
Fast food choice : landside
International brands : landside
Food and beverage choice : airside domestic
Food and beverage choice : airside international
Fast food choice : airside domestic
Fast food choice : airside international
International brands : airside domestic
International brands : airside international
Food and beverage : cleanliness
Food and beverage : prices
Food and beverage : staff service


The Ratings shown on this website show headline extracts of the key areas used in final assessment and grading. Whilst every effort has been made to ensure the accuracy of the information contained in our web pages, the content is naturally subject to change and Skytrax cannot guarantee its accuracy or currency. We reserve the right to make changes to the information on the site without notice.

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