Wuhan Tianhe International Airport

Wuhan Tianhe International Airport 武汉天河国际机场 is certified as a 3-Star Regional Airport for comfort and cleanliness, facilities, staff service and customer experience.

“Terminal 3 was opened in 2017, handling both domestic and international flights. There are some long walking distances for arrivals and departures, but the airport is clean and well presented. The range of international facilities and service requires improvement if it is to meet 4-Star Airport levels.”

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Wuhan Tianhe International Airport

Wuhan Tianhe Airport Rating Summary

Wuhan Tianhe Airport

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Wuhan Tianhe Airport Rating Analysis

Terminal 3

Ground Transportation

Public Transport options

Distance to public transport

Downtown express options

Airport taxi service

Security Screening

Screening guide signage

Waiting times

Service efficiency

Staff attitude and courtesy

Staff language skills

FastTrack security

Immigration Service

Waiting times - arrivals

Waiting times - departures

Staff attitude and courtesy

Staff language skills

Wayfinding & Signage

Ease of wayfinding - arrivals

Ease of wayfinding - transfer

Ease of wayfinding - departures

Clarity of signs & symbols

Signage language choices

FIDS : positioning in terminal

FIDS : clarity of display

Terminal maps

Airport "help" staff

Info / Help counter service

Arrival

Walking distances

Availability of toilets

Baggage hall facilities

Baggage delivery times

Baggage carts

Meet and greet facilities

Departure

Signage to check-in

Congestion around check-in

Queuing systems

Seating near check-in

Premium check-in facility

Signage to security / departures

Transfer

Walking distances

Signage to transfer areas

Transfer security screening

Transfer waiting area

Rest area for transfer customers

Ease of transfer process

Terminal Comfort

Congestion around terminal

Air temperature

Décor and condition

Seat availability

Seat types and comfort

Access to power / charging points

Cleanliness of seats

Cleanliness of washrooms

Cleanliness of public areas

PRM washrooms

Baby changing rooms

Terminal Facilities

Clarity of airport PA's

PA language translations

ATM availability

WiFi : ease of log-in

WiFi : free time allowance

Internet kiosk facilities

Children's Play area

Shower facilities

Quiet / relaxation areas

Hubei Airport Business Hotel

Other leisure facilities

Vending machines

Shopping Facilities

Selection of shops : landside

Selection of shops : airside domestic

Selection of shops : airside international

Choice of luxury brands

Choice of mid-price shops

Staff service in shops

Food & Beverage

Food and beverage choice : landside

Fast food choice : landside

International brands : landside

Food and beverage choice : airside

Fast food choice : airside

International brands : airside

Food and beverage : cleanliness

Food and beverage : prices

Food and beverage : staff service

Disclaimer

The Airport Ratings shown on this website show headline extracts of the key areas used in final assessment and grading. Whilst every effort has been made to ensure the accuracy of the information contained in our web pages, the content is naturally subject to change and Skytrax cannot guarantee its accuracy or currency. We reserve the right to make changes to the information on the site without notice.

Related to Wuhan Tianhe Airport Ranking

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