Budapest International Airport is awarded the 4-Star Airport Rating
Budapest International Airport has been awarded the prestigious 4-Star Airport quality rating for 2023 by SKYTRAX, the international air transport rating organisation. Budapest Airport becomes just the fourteenth regional airport in Europe to achieve the 4-Star Airport Rating.
SKYTRAX conducted an in-depth analysis of Budapest Ferenc Liszt Airport in March 2023 – the assessment applies ratings for up to 800 customer-facing areas of airport product and service, and this spans over 30 different customer contact points.
Despite the challenges of the pandemic Budapest Airport maintained its investment in customer services and facilities, and continues to improve terminal comfort in all practical areas. Such enhancements include the ongoing automation of check-in and bag-drop services, renovation of terminal washrooms, accessible toilets and baby care areas, new children’s play areas, and comfortable seating in the gate areas.
Skytrax said “As the major gateway to Hungary, Budapest Airport has significantly increased its quality reputation in the European airport market and is providing a very comfortable and enjoyable customer experience for leisure and business travellers. These terminal upgrades have been ongoing for several years, and have addressed not only the core fundamentals of the airport operation and efficiency, but also the nice-to-have elements that many passengers are seeking from their travel experience in 2023.”
Budapest Airport allows customers to retain electronic devices in their hand luggage for security processing, and this means that the airport has average waiting times of less than 5-minutes for departures.
Through the airport there is a good representation of local and international dining choices, and the Sky Court area in departures has a broad shopping range of shopping options which are well suited to the key airline markets being served from Budapest
During 2023, the airport will finalise the renovation of the Terminal 2A baggage reclaim facility, and commission a new premium parking area to the terminal frontage – this project will further increase the convenient access to the on-site airport hotel which is a 3-minute walk from the arrivals area.
The Star Rating methodology is unified and consistent for the industry, and all airports from the largest hubs to small regional facilities are assessed using the same base rating criteria which covers the front-line customer experience on the end-to-end journey through an airport.
Skytrax, the International air transport rating organisation, was established in 1989 and is based in London, United Kingdom. The World Airport Rating programme is a leading international Rating system operating since 1999, which classifies airports across the globe by the quality of product and staff service
Skytrax apply ratings for up to 800 customer-facing areas of airport product and service, and this spans over 30 different customer contact points. The Star Rating methodology is unified and consistent for the industry, and all airports from the largest hubs to small regional facilities are assessed using the same base rating criteria which covers the front-line customer experience on the end-to-end journey through an airport.