tokyo international airport haneda 5 star airport

Haneda Airport gains 5-Star Rating for 5th consecutive year


By Peter Miller, Skytrax

London, UK: Tokyo International Airport Haneda has been awarded the global 5-Star Airport quality ranking for the fifth consecutive year by SKYTRAX, the international air transport rating organisation.

The 5-Star Airport rating is a mark of quality distinction for an airport, and honours very high standards of Product and Staff service across the different assessment categories in the Airport environment. The 5-Star Airport rating demonstrates that Tokyo Haneda International Airport is a global leader in terms of service quality and consistency, together with product and service innovation in the airport, and is setting many global Best Practice levels for the airport industry.

Tokyo Haneda International Airport continues to rank very highly for it’s user-friendly terminal facilities, and sets the global Best Practice for the cleanliness and ambience of all passenger terminal areas. Haneda Airport has in recent years frequently being named the World’s Cleanest Airport.

Haneda Airport was praised for the very consistent standards of service efficiency and consistency, the excellent standards of cleanliness, and for making the process for both departing and arriving passengers as simple as possible. A substantial investment across all airside areas of Terminal 1 and Terminal 2 has seen the installation of seat power for customer waiting areas, boarding gates etc, and combined with the top rate power facilities in the international terminal, Skytrax noted that Haneda Airport is now one of the world leaders for this all important customer facility.

Haneda Airport domestic Terminals (T1 used mainly by Japan Airlines, and T2 used primarily by ANA) continue to set global Best Practice levels for the range and quality of shopping and food and beverage facilities located landside, whilst the Tokyo Haneda International Terminal is now well established as a 5-Star Terminal.

The airport has maintained very high standards and continued to invest and improve customer facing facilities and developing service standards during the past year, and with less than 2 years to go, Haneda Airport is preparing itself for the increase of customers expected at the Tokyo 2020 Olympic Games.

Terminal 1 landside shopping mall
Terminal 2 central area
Wooden replica of Nihonbashi bridge at international terminal
Terminal 2 check-in area
Information kiosks
Customer Service
Wayfinding signage
Wayfinding signage
Boarding gate seating with power supply

Haneda Airport is split in operational terms, with Japan Airport Terminal Co managing and operating the Domestic Terminals 1 & 2, and Tokyo International Air Terminal Corporation managing and operating the International Terminal.

The airport has become increasingly popular for both Japanese and international customers due to it’s close proximity to downtown Tokyo.

Skytrax completed the latest quality audit evaluation at Haneda International Airport in August 2018, examining and assessing all product and service delivery areas across the terminal features at the Domestic Terminals 1 & 2, and in the International Terminal.

» View the Tokyo Haneda Airport 5-Star Airport Rating

World Airport Rating

Skytrax World Airport Star Rating is a leading, professional Quality Benchmarking system evaluating standards of front-line Product and Service quality for airports worldwide. Airports are Rated on the basis of a complex, multi-faceted Product and Service quality assessment system.

Airport Ratings are based on a comprehensive study of front-line airport product and service items. Criteria includes key items of process efficiency, terminal comfort and cleanliness, passenger facilities and staff service. Service ratings covers both official staff (immigration, police, security and customs), as well as more general airport staff (shops, restaurants and cafes, help counters etc.).

By Skytrax

Skytrax, the International air transport rating organisation, was established in 1989, and is based in London, UK. The World Airline and Airport Star Rating programme classifies airlines and airports by the quality of product and staff service standards.

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