japan airlines certified 5 star airline

Japan Airlines is certified as a 5-Star Airline


Japan Airlines has been awarded the highest 5-Star Airline Rating by the international air transport rating organisation SKYTRAX.

Japan’s Airlines has received the prestigious 5-Star designation from SKYTRAX since 2018. Only 10 airlines worldwide are currently awarded the highest 5-Star Airline Rating.

Our industry experienced many challenges as a result of the COVID-19 pandemic, but all of at JAL remained focused on providing a safe and comfortable journey for our guests and we are grateful for their continued support”, said Yuji Akasaka, President of Japan Airlines. “We are especially pleased to be certified as a SKYTRAX 5-Star airline again this year after our team’s tireless efforts, and we will continue to strive to provide the best possible service to our customers into the future.”

Edward Plaisted of Skytrax said, “Japan Airlines provide an excellent quality of product and service experience to customers, and critical to their 5-Star Rating is the level of excellence they provide across all of their cabin types. A 5-Star Airline Rating evaluates the total customer experience, whether standard or premium cabin travellers. Japan Airlines provides excellent standards of comfort and product facilities, which combine with high standards of staff service across the airport and onboard experience to achieve this 5-Star Airline rating.”

The 5-Star Airline Rating

The 5-Star Airline Rating is the prestigious and unique mark of Quality Achievement and a global benchmark of Airline Excellence, awarded following the professional audit analysis and assessment of airline product and front-line service standards. The World Airline Star Rating was introduced by Skytrax in 1999, and is a premier evaluation system grading airline quality standards.

The 5-Star Airline Rating recognises those airlines providing very high standards of Airport and Onboard Product, together with consistent and high standards of staff service across both the airport and onboard service environments.

By Skytrax

Skytrax, the International air transport rating organisation, was established in 1989, and is based in London, UK. The World Airline and Airport Star Rating programme classifies airlines and airports by the quality of product and staff service standards.

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