Montréal-Trudeau Airport certified as a 4-Star Airport
By Peter Miller, Skytrax
London, UK: Montréal-Trudeau Airport certified as a global 4-Star Airport by SKYTRAX, the international air transport rating organisation.
This 4-Star Airport rating is a global award that recognises good standards of Product and Staff service throughout Montréal-Trudeau. The upgraded rating reflects a range of practical and much-needed enhancements that have been realised over the last 12-months.
Skytrax witnessed increasing efforts towards terminal cleanliness and presentation which retains a high degree of importance within the Star Rating programme.
The check-in space for hub carrier Air Canada was completely refurbished during 2018, and saw some additional dining choices added to the landside space.
The airport has redefined its concept of customer service and information and passengers will note numerous YULi ambassadors around the terminal, in addition to new computer information points.
This is all in addition to a broad dining offer which is reflective of local interest choices, national and International brands.
World Airport Rating
Skytrax World Airport Star Rating is a leading, professional Quality Benchmarking system evaluating standards of front-line Product and Service quality for airports worldwide. Airports are Rated on the basis of a complex, multi-faceted Product and Service quality assessment system.
Airport Ratings are based on a comprehensive study of front-line airport product and service items. Criteria includes key items of process efficiency, terminal comfort and cleanliness, passenger facilities and staff service. Service ratings covers both official staff (immigration, police, security and customs), as well as more general airport staff (shops, restaurants and cafes, help counters etc.).