Top 10 Airlines for Staff Service by Global Region 2024
The Best Airline Staff Service awards recognise the combined quality of front line airline staff service for both the airport and the onboard experience. See the Top 10 Airlines for Staff Service 2024 by global region, in the annual airline passenger satisfaction survey.
Kenya Airways was named the Best Airline Staff in Africa 2024. The Top 5 Airlines for Staff Service in Africa 2024 include South African Airways (2nd), RwandAir (3rd), Airlink (4th) and Egyptair (5th).
ANA All Nippon Airways won the award for the Best Airline Staff in Asia 2024. The Top 5 Airlines for Staff Service in Asia 2024 include Singapore Airlines (2nd), Cathay Pacific Airways (3rd), EVA Air (4th) and Japan Airlines (5th).
“It is an incredible honor to once again be recognized for such prestigious honors by SKYTRAX, and these accolades are a testament to the tremendous efforts of our frontline staff and the unwavering commitment of all ANA employees to deliver an unbeatable customer experience,” said Shinichi Inoue, President and CEO of ANA. “This dedication to excellence in customer service resulted in record profitability last fiscal year, but we will never rest when it comes to providing unforgettable experiences for our passengers. Every interaction with our customers is a ‘moment of truth’ as Jan Carlzon – former CEO of SAS – so aptly stated. With safety as our top priority, we will strive to continuously innovate and refine our service offerings, ensuring that each and every touchpoint becomes an opportunity to create something amazing and unite the world in wonder.”
Fiji Airways was voted the Best Airline Staff in Australia/Pacific 2024. The Top 5 Airlines for Staff Service in Australia/Pacific 2024 include Air New Zealand (2nd), Virgin Australia (3rd), Qantas Airways (4th) and Rex Airlines (5th).
Hainan Airlines was named the Best Airline Staff in China 2024. The Top 5 Airlines for Staff Service in China 2024 include China Southern Airlines (2nd), Tianjin Airlines (3rd), China Eastern Airlines (4th) and Juneyao Air (5th).
Mr. Zhu Tao, Chairman of Hainan Airlines said: “We are deeply honored to receive three prestigious awards at the 2024 World Airline Awards. This recognition is not only for Hainan Airlines’ consistent efforts in product innovation, but also for our staff. With forward-looking concepts, Hainan Airlines works on innovative service models by technology and strives for eco-friendly operations. In the future, Hainan Airlines will promote this honor through five-star service, continuously pursuing excellence to provide travelers with safer, more convenient, comfortable, and environmentally friendly travel experiences.”
Air Astana won the award for the Best Airline Staff in Central Asia & CIS 2024. The Top 5 Airlines for Staff Service in Central Asia & CIS 2024 include Azerbaijan Airlines (2nd), Uzbekistan Airways (3rd), FlyArystan (4th) and SCAT Airlines (5th).
Vistara was voted the Best Airline Staff in India/South Asia 2024. The Top 5 Airlines for Staff Service in India/South Asia 2024 include IndiGo (2nd), Air India (3rd), SriLankan Airlines (4th) and Maldivian (5th).
Vinod Kannan, Chief Executive Officer, Vistara said, “This achievement is a heart-warming moment for all of us at Vistara, one that befittingly recognises and celebrates our collective accomplishments over the last nine years. Being awarded as the Best Airline in India and South Asia yet again and Best Airline Staff Service in India and South Asia for the sixth time, among other accolades, underpins our relentless pursuit of excellence that has made Vistara win over the hearts of millions of customers globally. The fact that we continue to remain the 16th best airline in the world, speaks volumes about our commitment to consistently offer a world-class experience to our customers. On behalf of the entire team at Vistara, I would like to thank Skytrax for these distinguished honours that recognise the exceptional efforts and perseverance of the entire team, especially those on the frontline.”
Iberia was named the Best Airline Staff in Europe 2024. The Top 5 Airlines for Staff Service in Europe 2024 include Austrian Airlines (2nd), Air France (3rd), British Airways (4th) and Turkish Airlines (5th).
Oman Air won the award for the Best Airline Staff in the Middle East 2024. The Top 5 Airlines for Staff Service in the Middle East 2024 include Qatar Airways (2nd), Etihad Airways (3rd), Emirates (4th) and Saudia (5th).
“Oman Air’s consistent success in the Best Airline Staff category underscores our unwavering dedication to fostering a service-oriented culture that is deeply rooted in the rich traditions of Omani hospitality. I am extremely proud of the Oman Air family, both on board and on the ground, for proving time and again their relentless dedication to service excellence and their commitment to deliver an unmatched guest experience at every touchpoint,” said Con Korfiatis, Chief Executive Officer.
Delta Air Lines was voted the Best Airline Staff in North America 2024. The Top 5 Airlines for Staff Service in North America 2024 include Air Canada (2nd), Alaska Airlines (3rd), Porter Airlines (4th) and United Airlines (5th).
“Winning these awards underscores how our dedication to providing the very best travel experience is appreciated by the 200 million customers who choose to fly with Delta every year,” said Ralph Albus, Delta’s Director of Global Communications. “Skytrax is amongst the most respected awards in the industry, and we are particularly proud that Delta people have been deservedly recognized for the excellent service they deliver every day.”
LATAM was named the Best Airline Staff in South America 2024. The Top 5 Airlines for Staff Service in South America 2024 include SKY Airline (2nd), Azul Brazilian (3rd), JetSMART Airlines (4th) and Aerolineas Argentinas (5th).
Caribbean Airlines won the award for the Best Airline Staff in Central America/Caribbean 2024. The Top 5 Airlines for Staff Service in Central America/Caribbean 2024 include Copa Airlines (2nd), Bahamasair (3rd), Air Caraibes (4th) and Cayman Airways (5th).
Garvin Medera, CEO of Caribbean Airlines, expressed his gratitude and pride in the team’s achievement, stating: “This award is a testament to the dedication, passion, and hard work of our entire staff. At Caribbean Airlines, we focus on creating memorable travel experiences by delivering exceptional service with the genuine warmth and friendliness that is synonymous with the Caribbean spirit. Being recognized by our passengers and industry peers as the best in staff service is a significant honor, and it fuels our commitment to continue exceeding our customers’ expectations.”
View the full 2024 World Airline Awards results, at the A-Z Award Winners page.
About the 2024 World Airline Awards
The World Airline Awards are independent and impartial, introduced in 1999 to provide a customer satisfaction study that was truly global. Travellers across the world vote in the largest airline passenger satisfaction survey to determine the award winners.
All costs of the Survey and Awards event are paid by Skytrax, and airlines do not pay any entry or registration fee. There are no charges for use of the Award logos and results.
The online customer survey operated from September 2023 to May 2024. The customer survey is provided in English, French, Spanish, Russian, Japanese and Chinese. Over 100 customer nationalities participated in the 2023/2024 survey. Survey entries are screened to identify IP and user information, with all duplicate, suspect or ineligible entries deleted. More than 350 airlines are featured in the final Award results.
