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About Lounge Star Rating

Global Lounge Star Rating programme

Airline Lounge Star Rating is a quality ranking programme of airline, alliance and independently operated premium and pay-to-use lounges. The ratings are operated by SKYTRAX, the international air transport rating organisation.

Lounge ratings are awarded following detailed inspections and professional analysis of quality standards by our audit team. Lounge ratings on the results pages show a summary extract of some key areas used in the final assessment and grading.

Lounge ratings are applied using a quality scale from 1-Star through to the highest standard of 5-Star. Ratings are based on a complex assessment of lounge facilities and service standards, using a unified and consistent rating system that enables us to deliver an accurate, comparative rating programme.

To determine ratings, we conduct in-depth quality analysis across all lounge facilities, product standards and staff service. A few of the rating topics are shown below:

  • Location, capacity, access policy
  • Ambience, design, daylight, views, crowding
  • Cleanliness of lounge, washrooms
  • Seat availability, variety, privacy
  • Rest & quiet areas
  • Work stations, business facilities
  • Washrooms & showers
  • In-lounge dining options
  • Food, snacks, beverages
  • WiFi, connectivity
  • Efficiency of staff service
  • Staff service hospitality

Please visit the Frequently Asked Questions page for more details about our ratings.

Any airline or lounge operator requiring information about the ratings can contact us through our Lounge members page.

NOTE: Lounge ratings shown on this website represent only a selected summary of assessment topics used to determine grading levels.

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