Aer Lingus Lounge at Terminal 2, London Heathrow Airport

The Aer Lingus Lounge at Terminal 2, London Heathrow Airport is Certified as a 4-Star Airline Lounge for the standard of product facilities and staff service.

“An attractive Lounge space where Aer Lingus has made much effort with the décor and variety of seating products. Lounge cleanliness is good, but weaknesses lie in the detail, signage is largely absent and this includes buffet labelling as well as to the washroom facilities. While drink products are acceptable, food is disappointing with fairly simple cold food products on offer, noticeably limited when compared to other lounges at this terminal.”

Aer Lingus Lounge at Terminal 2, London Heathrow Airport
skytrax 4 star lounge logo

Certified Lounge Rating

Lounge Information

Aer Lingus lounge

Lounge Rating details

Aer Lingus Lounge

Business Class Lounge

Location of lounge in terminal
Signage to lounge
Ease of locating lounge
Lounge entry requirements

Comfort & Ambience

Lounge capacity / crowding
Quiet area availability
Daylight and outside views
Ambience and exclusivity
Décor and lighting
Temperatures in lounge
Cleanliness of food area
Cleanliness of seating
Cleanliness of washrooms
Cleanliness of showers

Seating and Comfort

Choice of seat types
Availability of seats
Comfort of seating
Seat privacy standards
Recliner seats / quiet area
Private seat pods
Work stations
Standard of washrooms
Standard of shower facilities
Shower facility waiting times

Food and Beverages

Presentation of self-serve buffet
Choice of cold buffet
Choice of hot dishes
Quality of food served
Choice of wines and beverages
Choice of coffee, tea, hot drinks

Connectivity

WiFi : ease of log-in
WiFi : speed and reliability
Access to power / charging points

Staff Service

Quality of welcome supplied
Explanation of lounge facilities
Boarding call options
Attitude towards customers
Friendliness of service
Efficiency and problem solving skills
Language skills
Total service hospitality

Disclaimer

The Lounge Ratings shown on this website show headline extracts of the key areas used in final assessment and grading. Whilst every effort has been made to ensure the accuracy of the information contained in our web pages, the content is naturally subject to change and Skytrax cannot guarantee its accuracy or currency. We reserve the right to make changes to the information on the site without notice.

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