Avianca Sala VIP Lounge at Miami Airport

The Avianca Sala VIP Lounge at Miami Airport is Certified as a 3-Star Airline Lounge for the standard of product facilities and staff service.

“This lounge has limited space that can result in severe congestion. Seating is dense which affects privacy and comfort. Lines form for the small washroom and the lounge ambience is not relaxing. Catering is quite good with more choice than the Avianca lounge in Bogota, and the drinks selection is acceptable. Staff are pleasant and helpful. There is a business centre and a small children’s area but there are no showers and power sockets are limited. This is a high traffic lounge which will disappoint travellers looking to rest.”

» Lounge Star Ratings explained

Avianca Sala VIP Lounge at Miami Airport
skytrax 3 star lounge logo

Certified Lounge Rating

Lounge Information

Sala VIP Lounge

Lounge Rating details

Sala VIP Lounge

Business Class Lounge

Location of lounge in terminal
Signage to lounge
Ease of locating lounge
Lounge entry requirements

Comfort & Ambience

Lounge capacity / crowding
Quiet area availability
Boarding call system
Daylight and outside views
Ambience and exclusivity
Décor and lighting
Temperatures in lounge
Cleanliness of food area
Cleanliness of seating
Cleanliness of washrooms

Seating and Comfort

Choice of seat types
Availability of seats
Comfort of seating
Seat privacy standards
Recliner seats / quiet area
Private work stations
Standard of washrooms

Food and Beverages

Presentation of self-serve buffet
Choice of cold buffet
Choice of hot dishes
Quality of food served
Choice of wines and beverages
Choice of coffee, tea, hot drinks

Connectivity

WiFi : ease of log-in
WiFi : speed and reliability
Computer / internet terminals
Access to power / charging points

Staff Service

Quality of welcome supplied
Explanation of lounge facilities
Boarding call options
Attitude towards customers
Friendliness of service
Efficiency and problem solving skills
Language skills
Total service hospitality

Lounge Options

Games areas
Lounge TV / cinema area

Disclaimer

The Lounge Ratings shown on this website show headline extracts of the key areas used in final assessment and grading. Whilst every effort has been made to ensure the accuracy of the information contained in our web pages, the content is naturally subject to change and Skytrax cannot guarantee its accuracy or currency. We reserve the right to make changes to the information on the site without notice.

Sign up for updates with the Skytrax Newsletter