Etihad Airways Arrivals Lounge at Abu Dhabi International Airport

Etihad Airways Arrivals Lounge at Abu Dhabi International Airport is Certified as a 4-Star Airline Lounge for the product facilities and staff service.

“This is a good functional arrivals facility with decent showers, washrooms and a useful clothes pressing service which is ideal for business travellers. The food and drink selection is quite appealing but there is no hot food. Staff are attentive and helpful and the shower usage is well managed. Similarly, if waiting for onward transport staff are also efficient with updates. Elements of the furniture are looking a bit tired, but cleanliness is well maintained.”

Etihad Airways Arrivals Lounge at Abu Dhabi International Airport
skytrax 4 star lounge logo

Certified Lounge Rating

Lounge Information

Arrivals Lounge

Lounge Rating details

Arrivals Lounge

Lounge Location

Location of lounge in arrivals
Signage to lounge
Ease of locating lounge
Lounge entry requirements

Comfort & Ambience

Lounge capacity / crowding
Quiet area availability
Daylight and outside views
Ambience and exclusivity
Temperatures in lounge
Cleanliness of food area
Cleanliness of seating
Cleanliness of washrooms
Cleanliness of showers

Seating and Comfort

Choice of seat types
Availability of seats
Comfort of seating
Seat privacy standards
Recliner seats / quiet area
Work stations
Standard of washrooms
Standard of shower facilities
Shower facility waiting times

Food and Beverages

Presentation of self-serve buffet
Choice of cold buffet
Choice of hot dishes
Quality of food served
Choice of beverages
Choice of coffee, tea, hot drinks

Connectivity

WiFi : ease of log-in
WiFi : speed and reliability
Access to power / charging points

Staff Service

Quality of welcome supplied
Explanation of lounge facilities
Attitude towards customers
Friendliness of service
Efficiency and problem solving skills
Language skills
Total service hospitality

Disclaimer

The Lounge Ratings shown on this website show headline extracts of the key areas used in final assessment and grading. Whilst every effort has been made to ensure the accuracy of the information contained in our web pages, the content is naturally subject to change and Skytrax cannot guarantee its accuracy or currency. We reserve the right to make changes to the information on the site without notice.

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