British Airways Arrivals Lounge at T5 London Heathrow Airport

The British Airways Arrivals Lounge at Terminal 5, London Heathrow Airport is Certified as a 4-Star Airline Lounge for the quality of lounge facilities and staff service.

“The Terminal 5 arrivals lounge is a pleasant facility, and really useful after early morning arrivals for customers that wish to maximise rest onboard. The space has sensitive lighting and a good quiet ambience throughout. Shower quality is satisfactory for water temperature and pressure but unfortunately, the fixtures and fittings are dated. There is usually a good breakfast of hot and cold choices.”

» Lounge Star Ratings explained

British Airways Arrivals Lounge at T5 London Heathrow Airport
skytrax 4 star lounge logo

Certified Lounge Rating

Lounge Information

Arrivals Lounge, T5

Lounge Rating details

Arrivals Lounge, T5

Lounge Location

Location of lounge in arrivals area
Signage to lounge on arrival
Ease of locating arrivals lounge
Lounge entry requirements

Comfort & Ambience

Lounge capacity / crowding
Quiet area availability
Daylight and outside views
Ambience and exclusivity
Temperatures in lounge
Cleanliness of food area
Cleanliness of seating
Cleanliness of washrooms
Cleanliness of showers

Seating and Comfort

Choice of seat types
Availability of seats
Comfort of seating
Seat privacy standards
Recliner seats / quiet area
Private work stations
Standard of washrooms
Standard of shower facilities
Shower facility waiting times

Food and Beverages

Presentation of self-serve buffet
Choice of cold buffet
Choice of hot dishes
Quality of food served
Choice of beverages
Choice of coffee, tea, hot drinks


WiFi : ease of log-in
WiFi : speed and reliability
Access to power / charging points

Staff Service

Quality of welcome supplied
Explanation of lounge facilities
Attitude towards customers
Friendliness of service
Efficiency and problem solving skills
Language skills
Total service hospitality

Lounge Options

Complimentary spa options


The Lounge Ratings shown on this website show headline extracts of the key areas used in final assessment and grading. Whilst every effort has been made to ensure the accuracy of the information contained in our web pages, the content is naturally subject to change and Skytrax cannot guarantee its accuracy or currency. We reserve the right to make changes to the information on the site without notice.

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