Hainan Airlines HNA Club at Urumqi Diwopu Airport

This Hainan Airlines “HNA Club” domestic Business class lounge at Urumqi Diwopu Airport is Certified as a 4-Star Airline Lounge for the product facilities and staff service.

“There are two HNA Clubs in this airside departures area, and this rating refers to the larger, newer lounge which includes the in-lounge dining area. Seat standards and options are varied, and comfort levels good for a domestic lounge. The food and beverages include hot meal options at meal times and this is well rated. Staff service is very friendly and hospitable. Washrooms are okay, but no shower facilities are included..”

» Lounge Star Ratings explained

Hainan Airlines HNA Club at Urumqi Diwopu Airport
skytrax 4 star lounge logo

Certified Lounge Rating

Lounge Information

HNA Club

Lounge Rating details

HNA Club

Business Class Lounge - Urumqi

Location of lounge in terminal
Signage to lounge
Ease of locating lounge
Lounge entry requirements

Comfort & Ambience

Lounge capacity / crowding
Quiet area availability
Boarding call system
Daylight and outside views
Ambience and exclusivity
Décor and lighting
Temperatures in lounge
Cleanliness of food area
Cleanliness of seating
Cleanliness of washrooms
Cleanliness of showers

Seating and Comfort

Choice of seat types
Availability of seats
Comfort of seating
Seat privacy standards
Recliner seats / quiet area
Standard of washrooms
Secure left luggage area

Food and Beverages

Presentation of self-serve buffet
Choice of cold buffet
Choice of hot dishes
Quality of food served
Choice of wines and beverages
Choice of coffee, tea, hot drinks

Connectivity

WiFi : ease of log-in
WiFi : speed and reliability
Computer / internet terminals
Access to power / charging points

Staff Service

Quality of welcome supplied
Explanation of lounge facilities
Boarding call options
Attitude towards customers
Friendliness of service
Efficiency and problem solving skills
Language skills
Total service hospitality

Disclaimer

The Ratings shown on this website show headline extracts of the key areas used in final assessment and grading. Whilst every effort has been made to ensure the accuracy of the information contained in our web pages, the content is naturally subject to change and Skytrax cannot guarantee its accuracy or currency. We reserve the right to make changes to the information on the site without notice.

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