Urumqi Air

Urumqi Air is Certified as a 3-Star Low-Cost Airline for the quality of its airport and onboard product and staff service. Product rating includes cabin comfort, baggage / seat charges, buy onboard food & beverages, cabin cleanliness, and service rating covers cabin and ground staff.

“A low-cost airline, the ground service standards at Urumqi Airport are fair, but using the older terminal area that is poor. Cabin product on Boeing 737 is a Chinese LCC airline standard and offers a bare-bones level of amenities. Cabin staff service is generally good, and above service quality levels of some other LCCs in China.”

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Urumqi Air
skytrax 3 star low-cost airline logo

Urumqi Air Rating Summary

Short haul

Economy Class

Urumqi Air Rating Analysis

Economy Class

Airport Services - Urumqi Diwopu

Check-in service options
Check-in staff service
Boarding efficiency
Staff assistance on arrival
Baggage delivery times

Onboard Product

Seat comfort
Cabin safety information / video
Cabin and seat cleanliness
Washroom cleanliness
Selection of pre-order meals
Prices of pre-order meals
Quality of pre-order meals
Complimentary beverages

Cabin Staff Service

Attention to cabin safety
Service skills and proficiency
Speed and timing of service
Enthusiasm and friendliness
Service hospitality
Interaction with customers
Language skills
Cabin presence and attention
Responding to customer requests
Quality consistency among staff


The Airline Ratings shown on this website show headline extracts of the key areas used in final assessment and grading. Whilst every effort has been made to ensure the accuracy of the information contained in our web pages, the content is naturally subject to change and Skytrax cannot guarantee its accuracy or currency. We reserve the right to make changes to the information on the site without notice.

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