Urumqi Air is Certified as a 3-Star Low-Cost Airline for the quality of its airport and onboard product and staff service. Product rating includes cabin comfort, baggage / seat charges, buy onboard food & beverages, cabin cleanliness, and service rating covers cabin and ground staff.
“A low-cost airline, the ground service standards at Urumqi Airport are fair, but using the older terminal area that is poor. Cabin product on Boeing 737 is a Chinese LCC airline standard and offers a bare-bones level of amenities. Cabin staff service is generally good, and above service quality levels of some other LCCs in China.”