KLM Non-Schengen Crown Lounge at Amsterdam Airport Schiphol

KLM Royal Dutch Airlines Non-Schengen Crown Lounge at Amsterdam Airport Schiphol is Certified as a 4-Star Airline Lounge for the standard of product facilities and staff service.

“Opened in December 2019 this lounge is a major improvement for KLM customers. Facilities for food and beverage are extensive, although we understand the pay-for Blue restaurant has closed permanently. The standard of foods is also improved on previous KLM lounge standards. A wide choice of seat areas with many seat types, and the quality of finishes inside the lounge is excellent. The shower facilities and sleep cabins are nicely fitted and likely to be popular. Staff service is efficient, but lacking somewhat in terms of hospitality.”

KLM Non-Schengen Crown Lounge at Amsterdam Airport Schiphol
skytrax 4 star lounge logo

Certified Lounge Rating

Lounge Information

Non-Schengen Crown Lounge

Lounge Rating details

Non-Schengen Crown Lounge

Business Class Lounge

Location of lounge in terminal
Signage to lounge
Ease of locating lounge
Lounge entry requirements

Comfort & Ambience

Lounge capacity / crowding
Quiet area availability
Daylight and outside views
Ambience and exclusivity
Décor and lighting
Temperatures in lounge
Cleanliness of food area
Cleanliness of seating
Cleanliness of washrooms
Cleanliness of showers

Seating and Comfort

Choice of seat types
Availability of seats
Comfort of seating
Seat privacy standards
Recliner seats / rest area
Private seat pods
Standard of washrooms
Standard of shower facilities
Shower facility waiting times

Food and Beverages

Presentation of self-serve buffet
Choice of cold buffet
Choice of hot dishes
Quality of food served
Choice of wines and beverages
Choice of coffee, tea, hot drinks


WiFi : ease of log-in
WiFi : speed and reliability
Access to power / charging points

Staff Service

Quality of welcome supplied
Explanation of lounge facilities
Attitude towards customers
Friendliness of service
Efficiency and problem solving skills
Language skills
Total service hospitality

Lounge Options

Quality of in-lounge bedrooms


The Ratings shown on this website show headline extracts of the key areas used in final assessment and grading. Whilst every effort has been made to ensure the accuracy of the information contained in our web pages, the content is naturally subject to change and Skytrax cannot guarantee its accuracy or currency. We reserve the right to make changes to the information on the site without notice.

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